About this role
Job title: HR Support with French
About the Role The HR Support with French at Michelin provides administrative support across payroll, benefits, recruitment, training and personal data processing. You will respond to employee and partner requests using ServiceNow and other IT tools, ensuring accurate data handling and timely service delivery. You will analyze requests, update records, and help improve performance through measured indicators.
What You'll Do
- Respond to employee/partner requests according to defined criteria, formalizing them in a tool (ServiceNow) across all administrative processes related to Personnel (Payroll, Benefits, etc.) and other areas (Recruitment, Training, Personal Data, etc.).
- Analyze requests to best meet the needs of employees and partners.
- Update information and data in the tools available to employees and/or partners.
- Measure responses to employee/partner requests (quality/delivery times) in order to create, monitor, and challenge performance indicators for better management of the activity and associated progress.
- Handle calls, respond to requests, and assist employees with information related to payroll, individual social reports, transportation, etc., using existing IT systems/tools.
What We're Looking For
- Excellent knowledge of French
- Good knowledge of English
- Proficient in using IT tools and systems
- Customer-oriented; Proactive
- Strong collaboration and teamwork skills
Compensation & Benefits
- Hybrid way of working
- A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
- Private medical subscription
- Life insurance
- Lunch vouchers and discounts
- Deduction of vacation costs You are trained on data up to October 2023.