HR Services Administrator

About the Role The HR Services Administrator provides first-level support to employees by responding to HR-related inquiries and delivering efficient, accurate basic transactional processing. The role ensures a positive employee experience by addressing routine HR questions, resolving issues promptly, and maintaining the integrity of HR data and processes. What You'll Do

• First level support for employees and line managers in HR related inquiries, providing timely, accurate responses.
• Answer internal inquiries and perform transactions using documented processes and policies (through Inquiry System).
• Escalate issues to second level support or triage inquiries to the appropriate queue.
• Input basic employee data into the HRIS System database and / or documenting activities as requested.
• Generate basic reports and performance measurements.
• Review documents and reports related to employee records in HR processes and verify their accuracy.
• Support in various coordinative tasks for HR and collaborate on HR processes and process optimizations. What We're Looking For
• Commercial training completed; 1–2 years of HR experience.
• Administrative support and HR operations.
• Strong organizational and prioritization skills; attention to detail and accuracy.
• Reliability and resilience; ability to work independently and self-manage.
• Flexibility and openness to change; team collaboration and customer/service orientation.
• Quality-focused mindset; proficiency in MS Office; strong IT affinity.
• Very good English and German language skills. Compensation & Benefits
• We offer a flexible hybrid working model.
• We provide training opportunities for professional and personal development and there are opportunities with individual development plans.
• As one of the world’s leading hearing care providers headquartered in Switzerland, we emphasize an inclusive culture and support for balancing career with personal commitments.