HR Service Desk Analyst

About the Role Provides employees, managers and HR Business Partners exceptional standards of customer services across a wide range of HR activities and processes. Ensures standardised HR processes are effectively implemented, accurate, and services are delivered in a consistent way within agreed timelines. Acts as a conduit of specialist knowledge between Tier 1 and Tier 3 teams and works with CoE(s) to ensure the latest knowledge and standards are advised correctly. What You'll Do

• Provide exceptional customer service across HR activities and processes to employees, managers, and HR Business Partners
• Ensure standardized HR processes are implemented accurately and delivered within agreed timelines
• Provide specialist knowledge and resolution for inquiries relating to specific topics (in Tier 2)
• Act as conduit of specialist knowledge between Tier 1 and Tier 3 teams – share insight and education to support Tier 1 resolution
• Collaborate with nominated CoE(s) to ensure the latest knowledge and standards are advised correctly/accurately
• Perform data entry across HR systems, ensuring integrity of employee master data and GDPR compliance where required
• Manage employee files and related HR documentation, updates to internal tools and databases, and respond digitally to a wide variety of employee queries
• Respond to external HR queries including reference requests
• Radically collaborate with specialist teams (e.g. payroll, COEs, business facing HR, finance, legal, tech) to deliver KPIs and high-quality services compliant with global standards and meet business expectations
• Build knowledge of local customs and employment laws, applying this to ensure processes remain compliant with local regulatory/statutory requirements including data protection legislation at all times
• Monitor completion of queries, continually review policy, data quality, and system issues, working closely with the Team Lead to improve services against SLAs, and review own performance regularly What We're Looking For
• Experience in HR operations/service desk with the ability to resolve Tier 2 inquiries and provide specialist knowledge
• Strong data entry skills and experience with HRIS/HR systems; focus on data integrity and GDPR compliance
• Knowledge of local employment laws and regulatory requirements
• Ability to collaborate cross-functionally with payroll, CoEs, HR, finance, legal, and tech teams to deliver KPI-driven, compliant services
• Excellent communication and customer-service mindset Nice to Have
• Experience supporting global HR processes across multiple regions
• Familiarity with CoEs and Tiered Support structures Compensation & Benefits
• Not disclosed in posting