HR Operations Lead

About the Role Marvell is seeking an experienced HR Operations Lead (People Services Partner) to serve as the primary contact for employees and managers within the Americas Service Center. This role leads service center operations, manages core HR processes, and drives process improvements to ensure compliant, timely, and high-quality employee support.

What You'll Do

• Lead HR Service Center operations, serving as the primary escalation point for HR inquiries, ensuring timely resolution, disciplined case governance, and effective judgment in managing complex or sensitive situations.
• Oversee core HR operations including onboarding, offboarding, job changes, data management, verifications, and employee support through case-management platforms.
• Lead complex case-management strategy, partnering with Legal, ER, IT, HRIS, Security, and vendors to manage escalations, evaluate nuanced accommodation cases, and develop decision-making frameworks for high-risk scenarios.
• Own governance frameworks for terminations, offboarding controls, benefits and leave programs, identity and access management, and data-quality standards across all worker types.
• Ensure compliance and audit readiness by maintaining documentation standards, supporting internal/external audits, strengthening global stock-audit processes, and implementing robust operational controls.
• Optimize HR technology and systems, including Workday workflows, data validation, reporting, and cross-functional downstream impacts; collaborate with HRIS on enhancements and new system capabilities.
• Drive operational excellence through process redesign, workflow optimization, case routing improvements, and development of Tier-0/self-service resources and SOPs.
• Analyze HR operational trends and metrics to identify risks, inform preventive solutions, improve cycle times, and enhance overall employee and manager experience.
• Serve as a strategic HR operations advisor, providing guidance to leaders and HR partners to ensure consistency, compliance, and scalable best practices across regions.

What We're Looking For

• Bachelor's degree in human resources, Business Administration, Finance, or related field.
• 7+ years of HR operations, HR shared services, or employee support experience.
• Strong understanding of HR processes, including onboarding, offboarding, accommodations, and employee documentation.
• Experience managing sensitive employee information with discretion and confidentiality.
• Strong organizational skills with the ability to balance multiple workflows and deadlines.
• Excellent written and verbal communication skills with a customer-centric approach.
• Proficiency with HR systems and case-management tools (e.g., Workday, ServiceNow).
• Exercise discretion and independent judgement in the performance of duties and maintains an advanced degree of confidentiality.
• Ability to interpret and apply HR policies accurately in day-to-day work.
• High attention to detail and commitment to operational accuracy and compliance.

Nice to Have

• Experience supporting accommodation processes (leaves, return-to-work, or similar programs).
• Familiarity with stock programs or audit-related documentation.
• Understanding of U.S. and/or Canadian employment practices and regulations.
• Experience with tuition reimbursement, childcare benefits, or leave-of-absence administration.
• Strong problem-solving skills with the ability to navigate moderately complex HR issues.
• Ability to collaborate effectively with cross-functional HR teams.

Compensation & Benefits

• Salary range: USD 97,900 - 144,860 per year.
• Employee stock purchase plan with a 2-year look back.
• Family support programs to help balance work and home life.
• Robust mental health resources.
• Recognition and service awards to celebrate contributions and milestones.