About this role
HR Operations Advisor (Spanish Speaking)
What’s the role As an HR Operations Advisor supporting Shell's businesses in Latin America, you will provide day-to-day HR support to employees and managers across a range of areas, including employee relations, leave management, benefits, policy guidance, organizational changes, and workforce administration. You'll act as a trusted HR partner, helping managers navigate people-related matters, interpreting HR policies, driving a positive employee experience, supporting change initiatives, and leveraging HR data and insights to support informed decision-making.
What you’ll be doing Provide end-to-end HR advisory support to employees and managers across employee lifecycle matters, including exits, redundancies, policy interpretation, leave and absence management, retirement, and benefits. Support managers with organizational management and workforce administration requests. Advise employees and managers on local and global HR policies, ensuring consistent and compliant application. Interpret and apply HR policies to business situations, exercising sound judgment and managing exceptions within governance guidelines. Support the delivery of local and global HR initiatives and change programs. Analyze HR data and insights from Workday and other systems to identify trends, risks, and actionable recommendations. Enhance employee experience by proactively addressing employee and manager needs. Coach and guide managers on people matters to ensure fair, compliant, and effective decision-making. Coordinate and support business transformation activities, including organizational redesigns, workforce ramp-ups, and demobilizations, in collaboration with cross-functional HR teams. Drive process improvements through simplification, standardization, automation, and digitalization. Utilize digital and AI-enabled tools to improve operational efficiency and employee experience. Build trusted partnerships across HR and the business, serving as a credible advisor on employee lifecycle matters. Executes HR processes requiring policy interpretation and decision-making within established guidelines, with a strong understanding of HR operations and business impact. Serves as a Subject Matter Expert (SME) or Process Focal Point for complex HR processes and policy-related matters. Manages exceptions using established frameworks, exercising sound judgment and escalating issues when appropriate. Supports onboarding, training, and development of new and junior team members. Contributes to continuous improvement initiatives, project workstreams, and team capability-building efforts. Owns complex cases while b