HR Manager Operations

Job title: HR Manager Operations Location: Reverend Hugh Cooper Administrative Center, Albuquerque, NM Compensation: Minimum Offer $94,057.60; Maximum Offer $160,243.20

Now Hiring: HR Manager Operations

Summary: The Manager, HR Operations – Shared Services leads centralized HR service delivery through standardized processes, tiered support, self-service, automation, and continuous improvement. This role leverages Workday, HR ticketing and case management systems, analytics, and AI-enabled chat tools to streamline operations, build actionable dashboards for HR Business Partners, and deliver efficient and responsive employee experience.

Type of Opportunity: Full time Job Exempt: Yes Work Shift: Days (United States of America)

Responsibilities

• Lead HR Shared Services operations, including AskHR support, employee records and transactions, offboarding, HR policy administration, tuition reimbursement, employee recognition, and related programs.
• Establish standardized processes, tiered support, service levels, and escalation paths that deliver timely, accurate, and consistent HR services.
• Leverage Workday and HR ticketing and case management systems to manage workflows, strengthen data integrity, improve case resolution, and support system enhancements, testing, and integrations.
• Advance employee and manager self-service through automation, knowledge content, AI-enabled tools, and conversational chat solutions.
• Build and maintain dashboards, service metrics, and workforce reporting that provide actionable insights to HR Business Partners and leadership; oversee required reporting, including the Affirmative Action Plan, VETS submission, EEO-1, and California payroll reporting.
• Identify and implement process improvements that increase efficiency, quality, consistency, and the employee experience.
• Develop, implement, communicate, and continuously improve HR policies, procedures, and technologies in alignment with organizational objectives, applicable laws, and regulatory requirements; support ongoing HR compliance and survey readiness, including The Joint Commission.
• Monitor service quality, productivity, case trends, and team performance; resolve complex or escalated HR operational issues.
• Lead, coach, and develop a high-performing team focused on service excellence, accountability, and continuous improvement.
• Manage hiring, performance, employee relations, and other supervisory responsibilities; lead special projects as assigned.

Qualifications

• Bachelor’s degree in Human Resources, Business, Organizational Development, Project Management, Process Improvement, or a related field.

• Five years of broad HR experience, including three years in HR operations or Shared Services leadership; experience in a large organization preferred.

• Proficiency with Workday, Microsoft 365, AI tools such as Copilot, and HR ticketing and case management systems.

• Strong knowledge of HR practices, employment law, policies, regulatory compliance, and survey readiness.

• Demonstrated success using data, service metrics, project management, and process improvement to increase efficiency, reduce costs, and enhance service delivery.

• Strong problem-solving, stakeholder management, organizational, and time-management skills, with attention to detail.

• Lean or Six Sigma experience preferred.

• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

• Wellness

• Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

• Why work at Presbyterian?

• As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

• About Presbyterian Healthcare Services

• Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

• Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

• AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.