HR Manager - Employee Relations & HR Operations

HR Manager – Employee Relations & HR Operations

We are looking for a HR Manager with strong Employee Relations and HR Operations experience to join the team. You will report directly to the Sr. HR Director and be responsible for managing all ER matters that arise. You will also work alongside the HR & Recruitment Manager in the management of the day-to-day HR operations in Manila.

You will have a strong knowledge of Philippines labor law and be experienced in managing employee relations matters, such as disciplinary and grievance processes, performance management, absence management, and employee misconduct.

The ideal candidate will be a proactive and hands on individual with the ability to multi-task across HR operations and employee relations tasks and work in an environment that is fast paced and entrepreneurial. This is an exciting opportunity to be part of a growing office in Manila and a global organization.

Key Accountabilities of the Role

• Support & manage employee relations matters for the Manila location, ensuring all legislative requirements are adhered to at all times and all required documentation is produced to a high standard. Responsibilities include:
• Advising and supporting managers in the effective management of new joiners during the probation period.
• Providing guidance and support to managers in addressing performance and conduct-related issues.
• Advising and supporting managers throughout the full Performance Improvement Plan process, including providing advice at each stage, and facilitating and taking notes of PIP meetings.
• Providing guidance to managers in relation to formal disciplinary and grievance processes, attending formal meetings as required and preparing relevant documentation.
• Documenting employee relations processes and procedures for the Manila office.
• Ensuring company policies and processes remain compliant with legislative requirements and are updated promptly to reflect any changes in labor law.
• Keeping abreast of all employment law developments and requirements, communicating any anticipated changes to the Sr. HR Director in advance of implementation.
• Conduct exit interviews.
• Deliver people management training, as required.
• Establish strong, collaborative relationships with managers and senior leaders in the business acting as a trusted advisor on people-related matters.
• Work alongside the HR & Recruitment Manager in the management of the day-to-day HR Operations, providing support in other HR operations tasks as needed, for example employee on-boarding and offboarding and benefits administration.
• Provide cover for HR & Recruitment Manager as required.
• Contribute to ad hoc projects as required
• Amenable to work European hours
• Hybrid working arrangements – may be required to spend time working in the office as well as working from home

Pre-requisite Knowledge, Skills and Experience

• Minimum 6 years’ experience in HR and employee relations
• Bachelor’s degree in human resources or relevant HR certification
• Certification in employment law desired
• Experienced in employee relations and HR operations, ideally in a fast-paced organization
• Strong knowledge of Philippines employment law
• Experience managing and providing support in formal disciplinary and grievance processes
• Ability to establish strong relationships across all levels of the organization
• Excellent interpersonal and communication skills, both written and verbal
• Ability to exhibit a high level of confidentiality and discretion with good judgement
• High level of initiative and proactivity with a hands-on, can-do approach
• Strong organisational skills and ability to multitask
• Good analytical skills with a high level of accuracy and attention to detail
• Strong computer skills, including MS Word, Excel and PowerPoint
• Workday experience a distinct advantage
• A focus on continuous professional development by attending regular legal and other relevant courses and/or seminars

About Us

At HedgeServ, our people are at the core of everything we do. We aspire to grow and challenge the status quo and it is our high calibre talent that drives our progress.

We deliver success with the biggest clients because we have the best people working for us. We're committed to rewarding performance with competitive salary & benefits packages and ongoing learning and development opportunities.

If you’d like a challenging and rewarding career, we’d love to hear from you.

CORPORATE VALUES

HedgeServ has a culture of innovation, excellence, and continuous improvement which has continued to evolve through our employees. Our corporate values create a sense of shared purpose and belonging as we work together to achieve the vision and mission of HedgeServ. We experience successful results through demonstrating the below values and behaviors which are at the core of how we communicate with employees and clients.

RELATIONSHIPS

We work in partnership with each other and our clients; collaboration is at the core of what we do.

• We work collaboratively, focusing on end-to-end ownership and autonomy in our processes.
• We share knowledge across our teams and offices to gain expert and diverse views.
• We develop long-term relationships through investment and commitment to our employees and clients.
• We communicate in personal, inviting, and authentic ways whether face-to-face or virtually.

SUPPORT

We empower and trust employees so they can realize their full potential on an individual and organizational level. We leverage our global reach for positive local impacts.

• We focus on employee health and well-being.
• We are empathetic and committed to diversity and inclusion.
• We listen to each other and think about what we want to say and then respond.
• We embrace corporate social responsibility and our ability to impact and enrichen the lives of our team, their families, our clients, and the world around us.

INNOVATION

We embrace an entrepreneurial spirit and growth mindset where change is a positive dynamic.

• We confidently challenge the status quo with respect and positive intent.
• We offer a leading-edge suite of proprietary technology applications.
• We rapidly adapt to current information, changing conditions, or unexpected obstacles.
• We act with vision, agility, and resilience.
• We listen to each other’s ideas and value diverse perspectives.

EXPERTISE

We are the most experienced team of industry experts. We share our knowledge with each other to make us stronger; we share our knowledge with our clients