HR Lead

SummitNext Technologies

About the Role

SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider, is seeking an experienced and proactive HR Lead to oversee and manage end-to-end human resources operations. The ideal candidate will have strong HR knowledge within a BPO environment, excellent communication skills, and hands-on experience in visa and work permit processing. Experience in payroll processing and basic accounting knowledge will be a strong advantage.

Key Responsibilities

• Lead and manage day-to-day HR operations including onboarding, employee relations, HR administration, and payroll processing

• Support hiring needs across BPO operations, ensuring timely and quality manpower delivery

• Handle payroll preparation, verification, and coordination, ensuring accuracy and timely salary disbursement

• Manage visa, work permit, and employment pass processing for foreign employees

• Ensure compliance with Malaysian labor laws, company policies, and SOPs

• Act as the point of contact for employees on HR-related matters

• Coordinate with management on workforce planning and HR initiatives

• Maintain accurate HR records, payroll data, and employee documentation

• Support performance management, disciplinary processes, and employee engagement activities

• Work closely with finance/accounts teams on payroll-related matters

• Job Requirements

• Diploma / Degree in Human Resources, Business Administration, Accounting, or a related field

• Minimum 3–5 years of HR experience, preferably in a BPO environment

• Fluent in spoken and written Mandarin (to liaise with Mandarin-speaking stakeholders)

• Good command of English (spoken and written)

• Strong knowledge of visa and work permit processing in Malaysia

• Hands-on experience in payroll processing

• Basic accounting knowledge is an advantage

• Familiar with Malaysian employment laws and HR best practices

• Strong interpersonal, communication, and leadership skills

• Able to work independently and manage multiple priorities

• Why Join Us

• Opportunity to lead HR operations in a growing BPO organization

• Collaborative and fast-paced work environment

• Career growth and leadership exposure

• Find Out More About Us

• Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm

• Instagram: https://www.instagram.com/summitnexttechnologies

• LinkedIn: https://www.linkedin.com/company/summitnext-technologies

• Website: https://summitnext.com