HR Generalist

ABOUT YAMI

Founded in 2013, Yami’s mission is to bring the world closer for everyone to experience and enjoy. We make it easy to discover exciting flavors and trending products from Asia. We connect customers with authentic food, beauty, home, and wellness experiences through our e-commerce platform and mobile apps.

POSITION SUMMARY

Yami is seeking a proactive, hands-on HR Generalist to support HR operations, employee relations, workforce planning, and people initiatives across our cooperate office and fulfillment operations.

This position will work closely with business leaders, Fulfillment Center leadership, and the broader HR team to support daily workforce needs, implement effective HR practices, and ensure compliance with employment regulations.

The ideal candidate has experience supporting a diverse, high-volume employee population in a fast-paced operational environment. This individual should be comfortable managing employee relations, coordinating workforce requirements, analyzing labor data, and providing practical HR solutions that support both employee experience and business efficiency.

KEY RESPONSIBILITIES

• HR Operations & Employee Relations

• Support daily HR operations, including onboarding, offboarding, employee records, attendance management, and employee lifecycle processes.

• Serve as a key HR resource for employees and managers regarding company policies, workplace concerns, and HR-related questions.

• Handle employee relations matters, including workplace investigations, conflict resolution, performance concerns, and disciplinary documentation.

• Provide guidance to managers on performance management, employee coaching, and consistent application of company policies.

• Support employee engagement, retention, and recognition initiatives across business and operational teams.

• Workforce Planning, Labor Forecasting & Reporting

• Partner with leadership to forecast labor requirements based on operational volume, staffing trends, and business demands.

• Support workforce planning, headcount tracking, and staffing allocation to maintain appropriate workforce levels.

• Analyze labor-related data, including attendance, absenteeism, turnover, overtime, staffing levels, and workforce productivity indicators.

• Prepare regular HR and workforce reports to identify trends, staffing gaps, and opportunities for operational improvement.

• Monitor actual staffing levels against labor forecasts and work with management to adjust staffing plans as needed.

• Maintain accurate workforce data and provide actionable insights to support staffing and labor-related decisions.

• Talent Acquisition & Staffing Agency Coordination

• Partner with hiring managers to understand staffing needs and coordinate recruitment activities for operational and business functions.

• Coordinate with external staffing agencies to support workforce requirements.

• Monitor agency staffing performance, fulfillment rates, attendance, and workforce reliability.

• Support high-volume hiring, onboarding, and orientation activities to ensure timely workforce readiness.

• Collaborate with operational leaders to address staffing shortages and improve retention.

• HR Compliance, Safety & Risk Management

• Ensure HR practices comply with applicable federal, California, and local employment laws and regulations.

• Maintain accurate employee records, personnel documentation, and compliance-related reporting.

• Coordinate workers' compensation cases, employee leave administration, and return-to-work processes.

• Partner with Fulfillment Center management to support workplace safety initiatives, employee training, and injury prevention programs.

• Support compliance with wage and hour regulations, timekeeping practices, meal and rest break requirements, and company attendance policies.

• HR Programs & Process Improvement

• Support the implementation of HR programs related to performance management, employee engagement, retention, and organizational effectiveness.

• Identify opportunities to improve HR processes, workforce efficiency, and employee communication.

• Assist with manager training and employee development initiatives.

• Collaborate with the broader HR team on company-wide initiatives, HR reporting, and process improvements.

BASIC QUALIFICATIONS & REQUIREMENTS

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent relevant experience.

• 3+ years of hands-on HR Generalist or related HR experience.

• Bilingual proficiency in English and Spanish, with the ability to communicate effectively with employees and managers in both languages.

• Experience supporting hourly employees in a fast-paced operational environment.

• Strong knowledge of California employment laws, employee relations, and HR compliance.

• Experience handling employee investigations, disciplinary actions, performance management, and workplace concerns.

• Experience with workforce planning, labor forecasting, staffing coordination, and HR reporting.

• Strong proficiency in Microsoft Excel and the ability to analyze workforce data, prepare reports, and identify trends.

• Experience working with staffing agencies and managing workforce-related activities.

• Strong interpersonal, organizational, analytical, and problem-solving skills.

• Ability to work independently, manage competing priorities, and maintain confidentiality.

• Ability to reliably commute to and work on-site at both our Eastvale and Brea, CA locations, based on business needs.

PREFERRED QUALIFICATIONS

• Experience in fulfillment centers, distribution, logistics, supply chain, manufacturing, or similar operational environments.

• Experience supporting hourly workforce populations of approximately 100–300 employees.

• Experience analyzing labor costs, overtime, staffing efficiency, and workforce productivity.

• Familiarity with workers' compensation, workplace safety, and leave administration.

• Experience using HRIS, payroll, workforce management, or timekeeping systems.

• SHRM-CP or PHR certification.

WHY JOIN YAMI?

At Yami, you'll have the opportunity to collaborate with a diverse team, support meaningful HR initiatives, and contribute to a growing organization.

We're looking for someone who takes ownership, enjoys solving problems, and is passionate about creating a positive and effective workplace.