About this role

The HR Assistant Officer will provide support for human resource functions, office administration, and customer service operations at Crovation Limited.
The successful candidate will assist in maintaining accurate staff records, coordinating recruitment and attendance, managing office documentation, responding to client enquiries, and ensuring a smooth and professional customer experience.
The role requires a highly organised, proactive, professional, and customer-focused individual who can handle administrative duties, support HR processes, and maintain positive relationships with prospective and existing property clients.

Human Resources Support:

Assist with recruitment, staff records, attendance, and leave management.
Monitor staff punctuality, compliance, and adherence to company policies.
Prepare HR documents and support onboarding, performance reviews, and probation tracking.
Compile staff reports and maintain confidentiality of employee records.

Administrative and Office Management:

Customer Service and Client Relations:

Respond professionally to property enquiries and provide accurate, approved information.
Direct prospective clients to the appropriate sales or client relations personnel.
Follow up on client payments, allocations, documentation, and outstanding issues.
Maintain client records, handle routine complaints, and escalate complex matters.
Coordinate appointments, site inspections, and allocation exercises.
Promote client satisfaction, repeat business, and referrals.

Reporting and Compliance:

Prepare accurate daily and weekly reports on HR, administrative, and client service activities.
Maintain accurate and up-to-date staff and client records.
Protect confidential company, employee, and client information.
Comply with company policies, reporting procedures, and professional standards.
Perform other reasonable duties assigned by Management.

OND, HND, or Bachelor's Degree in Human Resource Management, Business Administration, Office Technology and Management, Customer Relations, or a related discipline.
5 – 7 years of relevant experience in HR support, administration, customer service, or office operations.
Previous experience in a real estate company will be an advantage.
Good written and verbal communication skills.
Proficiency in Microsoft Word, Excel, Google Workspace, email, and basic record-management systems.
Strong organisational, documentation, and time-management skills.
Ability to handle multiple responsibilities and meet deadlines.
Professional telephone etiquette and client-handling skills.
High level of integrity, discretion, attention to detail, and confidentiality.
Ability to work independently while supporting a team.
Check how your CV matches this job

HR Assistant