Housekeeping Supervisor

Job title: Housekeeping Supervisor

Location: Lekki-Ajah, Lagos Industry: Hospitality / Beach Resort Employment Type: Full-time Monthly

Salary: 250,000 - 300,000 Accommodation: Provided Experience Required: Minimum of 5 years Work Schedule: 6:00 AM start time, one day off per week

About the Role

We are seeking an experienced and detail-oriented Housekeeping Supervisor to lead and manage all housekeeping operations at our luxury beach resort in Lekki-Ajah. The ideal candidate will be responsible for supervising housekeeping staff, ensuring impeccable cleanliness across all guest rooms and public areas, and maintaining a high standard of hygiene and guest satisfaction in line with resort hospitality standards. This role requires excellent leadership, organizational skills, and a proactive approach to maintaining an elegant and welcoming environment that reflects the resorts premium brand image.

Key Responsibilities

• 1. Staff Supervision and Training

• Supervise, train, and motivate housekeeping staff to achieve and maintain high performance standards.

• Prepare staff rosters and assign daily cleaning duties.

• Conduct regular performance evaluations, feedback sessions, and team briefings.

• 2. Cleaning and Maintenance Oversight

• Ensure all guest rooms, public spaces, and beach-adjacent areas are cleaned and maintained to the highest standards.

• Conduct routine inspections to uphold cleanliness, sanitation, and maintenance quality.

• Report and follow up on maintenance issues with relevant departments.

• 3. Inventory and Supplies Management

• Monitor and manage inventory of linens, cleaning supplies, and guest amenities.

• Ensure proper usage, care, and maintenance of cleaning tools and machinery.

• Prepare requisitions for restocking and ensure cost-effective utilization of supplies.

• 4. Guest Relations and Service Quality

• Respond promptly to guest inquiries, requests, or complaints in a professional manner.

• Ensure guest satisfaction through attention to detail, personalized service, and prompt resolution of issues.

• Maintain positive guest feedback scores and service reviews.

• 5. Safety, Hygiene, and Compliance

• Enforce company policies and safety protocols within the housekeeping team.

• Ensure compliance with hygiene, environmental, and health standards.

• Conduct safety briefings and ensure staff adhere to resort cleanliness and sanitation guidelines.

• 6. Operational Efficiency and Collaboration

• Work closely with Front Office, Maintenance, and Food & Beverage teams to ensure coordinated operations.

• Contribute to developing efficient cleaning procedures and operational systems that enhance productivity and reduce costs.

• Qualifications & Requirements

Education

• Bachelors Degree in Hospitality Management, Hotel Administration, or a related discipline (preferred).
• Relevant certifications or diplomas in Housekeeping, Hotel Management, or Facility Management will be an added advantage.

Experience

• Minimum of 5 years of experience in a housekeeping role within the hospitality industry, with at least 3 years in a supervisory or managerial capacity.
• Previous experience in a beach resort or hotel environment is highly desirable.

Skills and Competencies:

• Strong leadership and team coordination skills.

• Excellent communication and interpersonal abilities.

• Proficiency in housekeeping operations, cleaning standards, and sanitation procedures.

• Knowledge of inventory management and cost control.

• High attention to detail, organization, and time management.

• Ability to multitask and thrive in a fast-paced hospitality environment.

• Compensation & Benefits

• Competitive monthly salary: 250,000 - 300,000

• Free on-site accommodation

• Health and wellness support (where applicable)

• Performance-based incentives and recognition programs

• Professional development and training opportunities

• Supportive and structured work environment

• Opportunities for career growth within the organization