Housekeeping Supervisor

Housekeeping Supervisor

Full-Time

Permanent

Brand: MERCURE

Job Category: Rooms

Location: Mercure Living Putrajaya, Putrajaya, Malaysia

External Reference: REF115800R

Region: MEA SPAC

Company Description

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations.

Salaries and Benefits

• Competitive Salary
• Duty Meals provided
• Medical Insurance Provided

Job Description

We are seeking an enthusiastic and detail-oriented Housekeeping Supervisor to join our team in Putrajaya, Malaysia. In this pivotal role, you will lead and inspire a dynamic housekeeping team while maintaining the highest standards of cleanliness, organization, and guest satisfaction. As a Housekeeping Supervisor, you will be responsible for overseeing daily operations, managing staff performance, and ensuring that all facilities meet our rigorous quality standards.

• Plan and organize daily housekeeping operations, allocating team members efficiently to ensure all public areas and guest accommodations are maintained to the highest standards
• Conduct regular inspections of guest rooms, vacant rooms, and common areas to verify compliance with established cleanliness and presentation standards
• Monitor team performance, provide constructive feedback, and implement targeted training programs to continuously improve service quality and staff competency
• Lead daily housekeeping briefings and conduct regular team meetings to communicate expectations, share updates, and foster a collaborative work environment
• Coordinate with front office and other departments to ensure seamless communication regarding room status, guest arrivals, and special requests
• Manage scheduling and annual leave planning to optimize resource allocation while maintaining adequate staffing levels and employee satisfaction
• Oversee inventory management, including monitoring par levels of cleaning supplies and equipment, and coordinate purchasing with the finance team
• Develop, implement, and update housekeeping policies, procedures, and cleaning checklists to maintain consistency and operational efficiency
• Ensure strict adherence to health, safety, hygiene, and environmental compliance standards across all housekeeping operations
• Handle and resolve guest and resident complaints professionally and promptly, keeping relevant departments informed of issues and resolutions
• Prepare and conduct employee performance appraisals, providing coaching and support to drive professional development and career growth
• Maintain comprehensive training records and schedules to ensure all team members receive appropriate onboarding and ongoing skill development
• Report maintenance issues, damages, and equipment concerns to the appropriate departments in a timely manner

Qualifications

• Required Qualifications:

• Minimum one year of demonstrated experience in a Housekeeping Supervisor or equivalent supervisory position within a hospitality environment

• Proficient computer literacy with competency in property management systems and Microsoft Office applications

• Proven expertise in housekeeping operations, cleaning standards, and facility management

• Comprehensive knowledge of health, safety, hygiene, and environmental compliance standards

• Excellent organizational and planning skills with the ability to manage multiple priorities and schedules simultaneously

• Strong communication and interpersonal skills with the ability to engage effectively with staff, guests, and residents

• Customer service excellence with a solution-oriented mindset and commitment to operational excellence

• Demonstrated ability to lead, motivate, and develop team members in a fast-paced environment

• Strong attention to detail and quality assurance capabilities

• Preferred Qualifications:

• Experience in a luxury hospitality setting or upscale residential property

• Familiarity with sustainable and environmentally responsible housekeeping practices

• Experience managing both hotel and residential housekeeping operations

• Additional Information

• Speaking an additional language, such as Chinese, Tamil, Japanese, or another language besides Malay and English, is an added advantage.