About this role
Housekeeping Supervisor
The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.
Job Description
- Prepare and delegate daily tasks to Housekeeping Attendants and provide Housekeeping Attendants with necessary resources such as keys and supplies to ensure efficient service on the floors
- Handle Guest requests and complaints with care and follow up effectively to enhance Guest satisfaction
- Inspect Guest rooms to ensure cleanliness and compliance to the Leading Quality Assurance standards of the Hotel
- Monitor room status i.e VIP/DND etc and effectively communicate room status and release rooms to the Front Office Department to maintain an efficient operation
- Report damaged items in the room and broken equipment to the Engineering Department as well as any lost and found items by following the set procedures
- Order Housekeeping supplies on time and ensure inventory procedures are followed to maintain sufficient stock levels for the operational demands
- Evaluate Housekeeping Attendant performance throughout the year and provide effective feedback when needed. Report any performance issues to the Executive Housekeeper
- Train Room Attendants on Standards of Performance (SPIs) to maintain the desired level of performance and Leading Quality Assurance standards
Qualifications
- Good eye for details.
- Working knowledge of housekeeping and hotel services, policies and operations.
- Demonstrated supervisory experience and skills.
- Good communication skills.
- Degree in hospitality management preferred.
- Minimum of 2-3 years of experience in housekeeping, with at least 1 year in a supervisory role.
- Proficiency in property management systems (PMS) and Microsoft Office Suite.
- Strong organizational and time management skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Excellent customer service skills and ability to handle guest complaints effectively.
- Knowledge of cleaning chemicals, proper handling, and safety procedures.
- Experience with inventory management and budgeting for housekeeping supplies.
- Demonstrated ability to train and mentor housekeeping staff.