Housekeeping supervisor

Housekeeping supervisor at Pullman Nairobi Upper Hill

Supervise daily housekeeping operations, ensuring guest rooms, public areas, and back-of-house spaces meet Pullman, Mercure, and Accor brand standards.

• Conduct room and area inspections, ensuring cleanliness, presentation, safety, and maintenance standards are consistently achieved.
• Lead, train, coach, and motivate housekeeping team members to deliver exceptional guest experiences.
• Allocate daily assignments, monitor productivity, and ensure efficient use of manpower and resources.
• Coordinate closely with Front Office and Engineering teams to ensure room readiness and timely resolution of maintenance issues.
• Handle guest requests, complaints, and service recovery professionally and promptly.
• Manage housekeeping inventories, including linen, guest supplies, cleaning materials, and equipment.
• Ensure compliance with health, safety, hygiene, sanitation, and environmental sustainability standards.
• Prepare and maintain housekeeping reports, lost-and-found records, and operational documentation.
• Support the Housekeeping Manager in achieving departmental objectives, quality targets, and cost-control initiatives.
• Assist in onboarding and training new colleagues while promoting continuous learning and professional development.
• Support colleagues during peak operational periods and ensure fair allocation of duties and workload distribution.
• Work closely with fellow Housekeeping Supervisors to ensure consistent service delivery, operational continuity, and effective shift handovers.

Qualifications

• Certificate, Diploma, or Degree in Hospitality Management, Hotel Management, or a related field.
• Minimum of 5 years' experience in Housekeeping operations within a reputable hotel environment.
• At least 2 years of supervisory experience in a four-star or five-star hotel preferred.
• Experience working within an international hotel brand is an added advantage.
• Knowledge of linen management, inventory control, and housekeeping budgeting principles.
• Familiarity with hotel Property Management Systems (PMS) and housekeeping management software.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus

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