Housekeeping - Room Attendant

Housekeeping - Room Attendant

Location: 21c Museum Hotel Durham, Durham, United States

Job Description Reports To: Executive Housekeeper General Purpose: Cleans and prepares guest rooms and public areas by meeting an established standard of cleaning to assure guest satisfaction and the overall appearance of the property. This position requires working weekends and holidays.

Specific Responsibilities:

• Retrieve items from shelves and storerooms, set up cleaning cart with supplies for daily use, constantly organizing carts and storerooms in a clean and orderly fashion.
• Clean and wipe windows, doors, walls, closets and fixtures in rooms, public areas, and hallways to maintain a clean and presentable facility at all times.
• Use ladders or stools occasionally to clean hard to reach areas.
• Wash shower walls and tub, clean toilets and stall walls if applicable, wipe exposed pipes, clean mirrors, sinks and walls.
• Replace towels, soaps and all room amenities. Restock literature that has been removed or soiled by the previous guest to ensure hotel standards for arriving guests.
• Wash hard floor areas by hand to remove dirt and soiled areas.
• Dust and polish all furniture, fixtures and wall hangings, including dusting vents and ceiling corners.
• Strip bed of all linen and remake with fresh linen. Check bedspread, blankets and bed pads for cleanliness and replace if soiled. Lift mattresses to check for soil between mattresses and under bed.
• Check closet for cleanliness, wipe closet door, handle, overhead shelves, and restock guest room supplies such as hangers, extra blankets, and pillows.
• Vacuum rooms, public areas and hallways, operating vacuums weighing up to 25lbs, and lift/move heavy furniture to vacuum under furniture and hard reaching areas.
• Inspect door and window locks to ensure they are in working order and alert management to any unsecured or unsafe situation.
• Inspect room equipment (TV, lights/lamps, faucets, docking stations and devices) to ensure proper working order and report any deficiencies in writing to the Executive Housekeeper for prompt repair.
• Secure and maintain custody of equipment, keys and supplies at all times.
• Maintain a friendly, cheerful and courteous demeanor at all times.
• Perform other duties as assigned by management.
• Clean patio/balcony areas by sweeping or hosing the floor and wiping down furniture and fixtures, picking up garbage and cleaning doors and windows.
• Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
• Other duties as assigned by supervisor or manager.

Qualifications

• Able to work flexible hours (nights, weekends)
• Responsible, dependable, punctual
• Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing
• Clean and professional appearance
• Must pass a background check

Physical Qualifications:

• Must be able to maneuver a fully loaded maid cart, weighing up to 50lbs, through hallways and into/out of closets during the workday
• Must be able to push, pull, bend and kneel constantly throughout the day
• Must be able to bend down and get on and off the floor numerous times per day

Education/Formal Training:

• High School Diploma/GED

Experience

• Experience is a plus, but not required

• Additional Information

• 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm