About this role
The Tower Plaza Hotel
Location
Dubai, United Arab Emirates
Employment Type Full-time
Work Arrangement On-site
Sector Administrative & Support
Experience Level Entry Level (0-2 years)
Application Deadline October 20, 2026
About the Company
The Tower Plaza Hotel is a prominent hospitality establishment located in the vibrant city of Dubai, UAE. Renowned for its luxurious accommodations and exceptional service, the hotel caters to a discerning clientele, offering a premium guest experience.
Strategically positioned, The Tower Plaza Hotel provides easy access to key business districts and tourist attractions, making it a preferred choice for both business and leisure travelers. The hotel boasts a range of amenities designed to ensure comfort and convenience, including diverse dining options, state-of-the-art facilities, and elegantly appointed rooms and suites.
Committed to maintaining the highest standards of quality and guest satisfaction, The Tower Plaza Hotel fosters a dynamic and professional work environment. The team is dedicated to delivering memorable experiences, driven by a passion for excellence in every aspect of hospitality.
Job Description Efficient communication is the backbone of seamless hotel operations, especially in housekeeping. This Housekeeping Order Taker role is crucial for accurately relaying guest requests and departmental needs, ensuring timely service delivery.
You will be the central point of contact, managing incoming requests for amenities, services, and room status updates. Your accuracy and responsiveness will directly contribute to guest satisfaction and the smooth functioning of the housekeeping department.
Required Skills
- Communication Skills
- Data Entry
- Customer Service
- Organization
- Hotel Systems
Key Responsibilities
- Receive and process guest requests for housekeeping services.
- Communicate guest needs accurately to housekeeping staff.
- Update room status in the hotel management system.
- Maintain records of requests and services provided.
- Respond to inquiries regarding housekeeping services.
Qualifications
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in basic computer applications.
- Previous experience in a hotel environment is a plus.