About this role

To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
To answer and handle calls, wake-up calls and messages, properly using the telephone etiquettes and Rixos standards.
To ensure that all guests enjoy their stay being offered the finest personal service.
To respect the privacy of the guests and the confidentiality of the information.
To report any guest comment or complaint.
To set-up inventory and monitor supplies and other commodities upon guest requests.
To update the above items’ availability and order requirements in FMC accordingly with prior approval.
To be aware of and to follow emergency and security procedures.
To fulfill all administrative tasks, housekeeping office coordination and filing.
To respect key handling procedures.
To read and update logbooks.
To update guest history.
To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.
To carry out special projects according to given assignments.
To attend a daily line up briefing with the Housekeeping team.
To coordinate with all departments as per guests and operational needs.
To inform concerned division or department heads whenever a matter is delayed or not solved
To manage the departmental attendance and rosters in the payroll system and follow up with paymaster for any staff queries.

Housekeeping Order Taker