Housekeeping Operations Manager

Job title: Housekeeping Operations Manager

Job Schedule Full-Time

Job Type Permanent

Brands FAIRMONT

Job Category Rooms

Location

Fairmont Banff Springs, Banff, Canada

External Reference REF120521U

Housekeeping Operations Manager

Region Luxury & Lifestyle

Job Description

We are looking for someone with a passion for people and a relentless commitment to ensure the highest levels of satisfaction for both our guests and colleagues.

Competitive Salary: 67,000-69,000 gross annually, based on previous experience & education

Job Duties Include:

• Manage the Room attendants for guestroom quality and completion of their assigned duties; which includes re-training, coaching, and performance managing if expectations are not being met
• Must have an extremely keen eye for detail and must be relentless in their pursuit of excellent service and cleanliness standards within the guestrooms, the corridors and the surrounding environment
• Ensure proper closing of each floor and section; ensuring all room are completed and all back spaces are clean and stocked
• Assume the duties of any other Housekeeping Managers when necessary, e.g. attend pre-con meetings, morning operations meeting, forecast meeting, etc.
• Establish goals, measurements and results for the department along with the Assistant Director of Housekeeping
• Promote high morale through recognition and removal of identified barriers
• Organize and participate in colleague recognition events
• Responsible for coaching, developing and managing the performance of the Housekeeping team
• Plan and organize all deep cleaning cycles and projects relating to guest rooms and public areas
• Track and address all guest comments and concerns
• Provide necessary resources, functional tools and equipment to get the job done
• Effective everyday communications, including performance management
• Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
• Monitor/revise as needed, departmental health & safety tools including ALLSAFE, WCB & WHMIS training programs, policies and practices
• Enhance and monitor department environmental initiatives and recycling programs
• Effective and timely interaction with all hotel departments
• Communicate effectively with the Maintenance department regarding guest rooms and public areas
• Adhere to all hotel environmental policies, programs and initiatives
• Other duties as assigned

Qualifications

• Proven ability to successfully lead and motivate a large team

• Highly organized with a proactive approach to getting the job done

• Proven ability to perform under pressure in a fast-paced, team-based environment

• Minimum 1-2 years of experience at a Supervisory or Manager level within the Housekeeping or Front Office in a luxury hotel

• Computer literate in Property Manager and Microsoft Window applications is required

• Experience with Hotsos program would be an asset

• University degree or college diploma in hospitality management is an asset

• Strong interpersonal and problem solving abilities

• Highly responsible and reliable

• Additional Information

Job Perks & Benefits:

• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)

• Subsidized staff accommodation provided on-site for full time status employees.

• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler

• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

• Visa Requirements

• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.