About this role
Housekeeping Manager
Job Description
- Lead, supervise, and manage the housekeeping team by providing clear communication, comprehensive training, coaching, and constructive performance feedback to ensure maximum efficiency and staff development
- Conduct daily inspections of all guestrooms, public areas, exterior spaces, and back-of-house areas to maintain the highest cleanliness standards and ensure compliance with organizational policies
- Monitor and oversee the completion of deep cleaning programs, assign tasks strategically, and ensure smooth workflow throughout the department
- Manage staff recruitment, onboarding, performance evaluations, and disciplinary actions while maintaining transparent and empathetic communication with all team members
- Issue daily assignments to staff, review special requests and priority areas, and manage the Lost and Found system to ensure optimal coordination and guest satisfaction
- Control inventory by issuing supplies and goods to staff at the beginning of shifts, ensuring adequate resources are available while managing expenses effectively
- Respond promptly to guest questions and requests, providing assistance, direction, and information to enhance the guest experience
- Ensure strict compliance with accident prevention programs, health and sanitation regulations, and quality assurance standards to maintain a safe and clean environment
- Analyze operational data, identify areas for improvement, and recommend and implement procedural changes to enhance efficiency and service quality
- Collaborate with other departments to coordinate services and resolve issues in a timely and professional manner
Qualifications
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At least 1-2 years previous leadership experience in Housekeeping Department
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Degree or Diploma in Hospitality Management
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Excellent communication and organizational skills
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Strong interpersonal and problem-solving abilities
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Highly responsible & reliable
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Ability to work cohesively as part of a team
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Ability to focus attention on guest needs, remaining calm and courteous at all times
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Additional Information
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Strong leadership, interpersonal and training skills
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Good communication and customer contact skills
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Results and service oriented with an eye for details
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Ability to multi-task, work well in stressful & high-pressure situations
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A team player & builder
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A motivator & self-starter
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Well-presented and professionally groomed at all times