About this role
Job Schedule Full-Time
Job Type Permanent
Job Category Rooms
Brands ACCOR
Location
Fairmont San Francisco, San Francisco, United States
ExternalReference REF114489U
Job Description
Reporting to the Director of Housekeeping, responsibilities and essential job functions include, but are not limited to, the following:
- Consistently deliver professional, friendly, and engaging service to guests and colleagues.
- Lead and manage daily housekeeping operations, ensuring consistent execution of Fairmont service and cleanliness standards.
- Supervise, inspect, and follow up on guest rooms, public areas, and back-of-house spaces to ensure cleanliness, presentation, and overall quality.
- Implement and maintain rigorous quality control processes, including daily inspections, audits, and timely follow-up on identified gaps.
- Take ownership of guest concerns related to housekeeping, responding promptly, documenting issues, and coordinating with relevant departments to ensure resolution.
- Conduct regular departmental meetings, briefings, and line-ups to communicate priorities, reinforce standards, and foster engagement.
- Train, coach, and develop team members on cleaning procedures, equipment use, safety protocols, service standards, and brand expectations.
- Oversee recruitment, onboarding, training, and ongoing development of housekeeping team members in partnership with People & Culture.
- Monitor employee performance and provide regular feedback, coaching, recognition, and development opportunities to maintain high standards.
- Address performance and conduct concerns through coaching, mentoring, retraining, and corrective action, when appropriate.
- Manage the departmental budget responsibly, optimizing labor, supplies, and other resources while maintaining service and quality standards.
- Balance operational, administrative, and team priorities effectively in a fast-paced environment.
- Ensure consistent compliance with departmental policies, procedures, brand standards, and applicable safety and sanitation requirements.
- Identify and report maintenance issues promptly and follow up with Engineering to ensure timely resolution.
- Maintain accurate and timely records of inspections, audits, evaluations, training.