Housekeeping Manager

Job title: Housekeeping Manager

Job Description

Lead and manage all daily aspects of the Housekeeping department and ensure all service standards are followed with friendly and engaging service

Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests

Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices

Assist in hiring, training, coaching, evaluating and managing colleagues to ensure they have adequate guidance and resources to achieve department objectives

Contribute to a fun and engaging work environment for the Housekeeping team

Ensure standards are met to maintain department objectives, specifically brand compliance standards (LQA) for guestroom cleanliness and service

Take ownership of situations and tasks by fully understanding the issue, asking for help when needed, communicating progress and delivering results effectively and efficiently

Monitor inventory items to ensure proper control, the ability to facilitate guests' needs and maintenance of room quality brand standards

Assist with the evaluation and implementation of programs to promote brand standards, increase service levels, and ensure consistency and effectiveness of all areas within the department

Perform regular guestroom inspections to ensure consistent quality of room product. Assist with room cleanliness.

Communicate areas that need attention to colleagues and follow up to verify understanding and completion of tasks

Participate in regularly scheduled departmental meetings and communicate a clear and consistent message regarding the departmental goals to produce desired results

Manage the department budget in a fiscally responsible manner

Balance operational, administrative and colleague needs

Complete administrative duties, to include scheduling, payroll reporting, maintaining productivity through labor management programs (Watson), colleague documentation and performance reviews

Report necessary maintenance items through internal program (Royal Service Manager)

Maintain cleanliness of both Heart of the House and Front of the House spaces

Follow all safety and sanitation policies and procedures

Other duties as assigned

Qualifications

• Previous luxury Hotel experience required, Rooms leadership an asset

• Computer literate in Microsoft Window applications required, and OPERA PMS advantageous

• University/College degree in a related discipline an asset

• Proven experience with collective bargaining agreements

• Excellent communication and organizational skills

• Strong interpersonal and problem solving abilities