Housekeeping Manager

Job Title: Housekeeping Manager

Job Description

• Consistently offer professional, friendly and engaging service
• Ensure Accor & Fairmont core standards are implemented and audited for consistency
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Maintain positive internal/external guest relations at all times.
• Resolve internal/external guest complaints, ensuring internal/external guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Train and lead Housekeeping team to ensure a successful operation
• Measure, interpret and evaluate teams working standards and correct where necessary
• Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIPs, special events and knowledge of job responsibility of staff.
• Oversee / create scheduling, performance, attendance, payroll and administrative duties as assigned.
• Ensure effective everyday communications, including coaching and performance management
• Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained
• Creates an environment that allows employees to achieve job fulfillment and provides a path for career development with the company. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.
• A strong commitment to Employee Satisfaction.
• Monitor and audit all Health & Safety aspects of the Housekeeping department, ensuring all staff are fully trained and up-to-date on Health & safety issues regarding chemicals, equipment and hygiene.
• To carry out frequent inspection tours in Guest rooms/Public areas to up-keep cleanliness – general repair – replacements as required.
• Ensure that assigned staff have reported to work and clocked in properly; document any late or absent employees. Document call-offs and replace for any shift.
• Coordinate breaks for assigned staff.
• Prepare and distribute assignment sheets to assigned staff and review priorities.
• Oversee inspection of guest rooms, guest corridors, all public areas (bathrooms, restaurants, conference rooms, pool), service areas, and storage areas.
• Ensure proper work attire/grooming for all employees.
• Check all equipment used by immediate staff under their responsibility for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
• Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests.
• Maintain inventory count and supplies
• Coordinate the completion of work orders for maintenance repairs with Engineering.
• Provide feedback on staff performance to director. Report disciplinary problems to director and participate in the counseling of employees.
• Conduct performance reviews in a timely manner.
• Accept responsibility for carrying out other management duties as requested by the Director, Housekeeping.

Qualifications

• 3 years experience in housekeeping leadership.

• Experience in hotel industry

• Previous guest relations training an asset

• Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.

• High school graduate, or equivalent experience

• Fluency in a second language, preferably Spanish

• Excellent communication and organizational skills

• Strong interpersonal and problem solving abilities

• Fluency in English both verbal and non-verbal. Provide legible communication.

• Compute mathematical calculations.

• Computer literate and experience with property management system, Opera, Microsoft Office.

• Ability to:

• perform job functions with attention to detail, speed and accuracy.

• prioritize and organize.

• be a clear thinker, remaining calm and resolving problems using good judgement.

• follow directions thoroughly.

• understand guest’s service needs.

• work cohesively with co-workers as part of a team.

• work with minimal supervision.

• maintain confidentiality of guest information and pertinent hotel data.

• ascertain departmental training needs and provide such training.

• direct performance of staff and follow up with corrections when needed.

• Additional Information

• What’s in it for You?

• Competitive Total Compensation Package: Overtime eligible, Department incentive programs

• Generous Paid Time Off: Enjoy a healthy work-life balance with our paid time off policy.

• Comprehensive Health Coverage: Access Medical, Dental, and Vision Insurance to keep you and your family healthy.

• 401K Plan: Secure your future with our competitive 401K retirement savings plan.

• Complimentary Shift Meal: Savor delicious meals on us during your shifts!

• Exclusive Employee Benefit Card: Unlock discounted room rates at Accor hotels worldwide, making travel more affordable.

• Professional Development: Enhance your skills with learning programs through our Academy, tailored for your growth.

• Make a Positive Impact: Get involved in our Corporate Social Responsibility initiatives, like Planet 21, and contribute to meaningful change.

• Career Advancement Opportunities: Take your career to new heights with opportunities for national and international promotions.