About this role
About the Role
The Housekeeping Lead will own the housekeeping process in a market-based setting, overseeing a team of housekeepers, ensuring schedules are maintained, and delivering high-quality guest experiences across Sonder properties in Malaga, Spain. This role combines hands-on cleaning with leadership, training, and operational oversight to keep daily operations running smoothly and guests’ experiences exceptional.
What You'll Do
- Manage weekly and daily cleaning schedules for a team of housekeepers.
- Support and lead cleaner onboarding and ongoing training and improvement.
- Organize and prepare supplies for daily distribution, leading inventory control and organization.
- Triage and delegate guest requests in real-time to cleaner schedules.
- Perform standard housekeeping duties when necessary, including cleaning bathrooms, kitchens, living spaces, and bedrooms, changing linen and terry, polishing surfaces, removing trash/recycling, restocking soaps, shampoos, various kitchen and apartment items, and branded Sonder collateral, and ensuring all furniture, appliances, and amenities are clean and in working order.
- Conduct special projects as assigned.
- Initiate and manage reporting of any maintenance issues, safety hazards or damage of Sonder property.
- Manage various digital programs including online HK scheduler, cleaner mobile app, and internal reporting & communication platforms.
- Support cleaner training and compliance on these programs.
- Daily travel around market and central warehouse to complete tasks and manage cleaning program.
What We're Looking For
- A professional with a positive attitude, who can work effectively both in a leadership position and independently.
- Previous experience in a leadership role with a housekeeping department or similar operation, especially in regard to personnel management.
- Experience with managing various schedules, budgets, and applications.
- Tech-savvy with the ability to use various digital applications, including mobile devices, and the ability to digitally correspond with management.
- Knowledge of cleaning and sanitation products, techniques and methods, and cleaning sensitive materials.
- Working knowledge of operating household cleaning equipment and best practices.
- Physical stamina and mobility including the ability to reach, kneel, and bend.
- Ability to lift, push, and pull required load (usually about 40 lbs).
- This role requires regular access to a reliable smartphone and a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.
- Regular access to reliable smartphone, transportation and willingness to travel between properties on a daily basis when working (reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit).
Compensation & Benefits
- Competitive compensation
- Medical, dental and vision insurance (where applicable)
- Flexible vacation
- Wellness and volunteering days
- Annual free credits and discounts to stay in Sonder’s properties
- Workplace flexibility (for remote-specified positions only)