Housekeeping Coordinator

Company Description

Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.

Job Description

• Manage reports and keys all related to Housekeeping Department.

• Handle all procedures related to Housekeeping Departments.

• Coordinate with other departments regarding guest requests and outside company and supplier for the requisition.

• Control of guest supplies, guest stationery and expenses for Housekeeping office.

• To coordinate with all departments concerned in anyway to maintain and provide the high standard of service.

• To answer guest’s call, fill up the forms, control of Lost & Found records and the other administrating.

• To ensure the smooth operation of room available for the guest.

• To keep daily reports correctly, requisition book, time sheet, staff absent and monthly reports.

• To organize correctly file, memos and forms.

• Controls computer on returning rooms as quickly as possible.

• Works in close cooperation with all supervisor internal departments.

• Keeps all records of Housekeeping department.

• Does typing and paperwork for the Executive Housekeeper and his assistant.

• Maintain ample stock of all guest supplies, guest stationery and all stationery used in the office.

• Prepare end of the month reports.

• Answers the telephone and tales down all guest calls.

• Keep records on attendance of Housekeeping staff.

• Ensure the cleanliness of Housekeeping office, store and office’s equipment.

• Control all keys in Housekeeping department.

• Control and maintain Lost & Found store and ensure that all items in the records still kept in the store.

• Keep record for all incoming and outgoing memos.

• Any other duties assigned by the Housekeeping Manager.

• Prepare the Housekeeping requisition storeroom.

• Maintain all hotel records and forms.

• Has knowledge of computer and knows how to use.

• Has knowledge of files keeping and knows how to handle.

• Has to know product knowledge of the hotel.

• Ensure a smooth operation to prevent and avoid any complains.

• Must be always in good communication with other departments.

• Screen all complaints and handle quickly by call Assistant Manager or Supervisor to take action.

• To keep good rapport and good relationship with superior and all staff.

• Follow rules and regulations and hotel policies.

• To implements the training programs at all items.

• Coordinate with the Training department to arrange Housekeeping training schedule and follow up to the Training Department.

• Keep good relationship with her colleagues and ensure good communication with all staff.

Qualifications

• Qualification:

• Middle or Secondary Education + Additional training or certificates in the relevant field is a plus

• Experience:

• A minimum of 1 year of experience in hotel industry.

• Proven experience working in a top luxury resorts is a plus.

• Technical skills:

• Time management and organisational abilities.

• Excellent inter-personal and communication skills.

• Ability to work in a team and under pressure.

• Computer Literate.

• Good knowledge of housekeeping.

• Fluency in English or another language, written and verbal communication.

• Knowledge of a second language is a plus.

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do. 🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.