About this role
Housekeeping Attendant
Job Description
- Ensure the highest levels of guest service through the application of all Fairmont standard operating policies
- To make sure all soiled linen is regularly emptied from the pantry and returned to the linen room
- To stock up all pantries with clean linen according to par-stock
- To assist the linen room as required with daily tasks.
- To report immediately any Lost and Found article(s) to the Royal Service office
- To report any equipment which is malfunctioning
- To be responsible to sign for assigned key, pager, work paper and return by end of shift
- To vacuum all corridors and staircases as assigned by section
- To bring any guest supplies weekly to pantries according to weekly order list
- To note all guest requests received via Royal Service Office/ Supervisors and carry out exactly all requests
- To move furniture from time to time
- To refill daily chemicals
- To clean all walls lights/ceiling lights as required
- Assist with other responsibilities and duties in the absence of other team members or other tasks assigned by the manager
- To assist with the removal of guestroom drapery for cleaning
- To conduct deep cleaning tasks as assigned (eg. Spot carpet cleaning, shower head de-scaling, etc)
- To replace guestroom light bulbs as they break
- To keep Housekeeping Office, floor pantries, storerooms clean and tidy at all times
- To report anything which could be classed as a Health and Safety hazard
- Assist in on job training of new House Attendants as and when required
- To attend an training courses given by Housekeeping and Human Resources
- To comply with any reasonable request by the Supervisor and Hotel Management
Qualifications
- Competency in verbal English essential
- Previous experience in Hotel Housekeeping department desirable
- Previous experience in customer service desirable
- Previous experience in 5 star property desirable
- Dynamic, energetic and thrives under pressure
- Additional Information
- Experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus