Housekeepers

Housekeepers at Domeo Resources International (DRI)

Domeo Resources International (DRI) is a prolific organization that proffers HR and Management Consultancy solutions premised on excellence and innovation.

Housekeepers

• Job Type Full Time
• Qualification Secondary School (SSCE)
• Experience 3 - 5 years
• Location Abuja
• Job Field Food, Beverage and Hospitality

Main Function

• The Female Housekeeper is responsible for maintaining the cleanliness, hygiene, presentation, and overall comfort of assigned guest rooms and hotel areas in line with the hotel's service standards. The role requires attention to detail, respect for guest privacy, proper use of cleaning materials, prompt reporting of maintenance issues, and courteous, professional conduct at all times.
• The successful candidate must be hardworking, honest, neat, observant, physically fit for routine housekeeping duties, and willing to work shifts, weekends, and public holidays as scheduled.

Role Responsibilities

Guest Room Cleaning and Preparation

• Clean and prepare guest rooms, bathrooms, corridors, and other assigned areas according to the hotel's approved checklist and schedule.
• Make beds neatly, change bed linen, replace towels, and arrange room amenities to the required standard.
• Dust, sweep, mop, vacuum, polish, and disinfect surfaces and fixtures using the correct methods and products.
• Ensure mirrors, windows, furniture, floors, and bathroom fittings are clean and presentable.
• Check that rooms are properly arranged and ready before notifying the supervisor or Front Office.

Bathroom Hygiene and Sanitation

• Clean and disinfect toilets, showers, bathtubs, sinks, taps, and other bathroom surfaces.
• Replenish toiletries, tissue, towels, and other approved guest supplies.
• Follow hygiene procedures to prevent cross-contamination and unpleasant odours.
• Use colour-coded cleaning cloths and tools where required by hotel policy.

Public Areas and Assigned Duties

• Clean assigned corridors, stairways, service areas, offices, and other designated spaces as instructed.
• Keep housekeeping trolleys, cupboards, and work areas clean, orderly, and safely stocked.
• Respond promptly to requests for extra towels, toiletries, room cleaning, or other housekeeping assistance.
• Assist with deep cleaning, periodic cleaning, and special assignments when required.

Guest Service, Privacy and Conduct

• Be polite, discreet, respectful, and helpful when interacting with guests and colleagues.
• Knock and announce housekeeping before entering an occupied room and follow the hotel's room-entry procedure.
• Respect guest belongings and never use, remove, or tamper with any guest property.
• Maintain confidentiality regarding guests, their activities, room numbers, and personal information.
• Never argue with guests; refer complaints or requests beyond assigned authority to the supervisor.

Lost and Found

• Report and hand over any item found in a guest room or public area immediately in accordance with the hotel's Lost and Found procedure.
• Do not keep, conceal, transfer, or dispose of items belonging to guests or the hotel.
• Complete any required lost-and-found documentation accurately.

Cleaning Materials, Equipment and Safety

• Use cleaning chemicals, disinfectants, and equipment according to instructions and safety procedures.
• Never mix chemicals or use a product for an unauthorised purpose.
• Wear the required personal protective equipment and handle wet floors safely.
• Place warning signs where necessary and report hazards, breakages, pests, leaks, or unsafe conditions immediately.
• Use hotel supplies responsibly and avoid wastage, damage, or misuse.