House Person (Night)

House Person (Night)

Hamilton Princess & Beach Club

Full-Time

Job Type: Permanent

Job Category: Rooms

Brands: ACCOR

Location: Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda

External Reference: REF121288O

Summary of Responsibilities:

• Reporting to the Head House Person, responsibilities and essential job functions include but are not limited to the following:
• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Treat each and every Guest as a unique individual.
• Anticipate Guests’ needs with thoughtful and personal touches.
• Resolve Guest problems and never saying “no” without offering an alternative.
• Be an ambassador for the Brand, Hotel, Community and Colleagues.
• Be guided by Fairmont core values; respect, integrity, teamwork and empowerment.
• Receive work assignments from night supervisor.
• Make deliveries to Guest Rooms.
• Perform any other duties as assigned by your department as required.
• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC).
• Perform any other duties, tasks, and assignments within your department as required.

Qualifications

• Good communication and organizational skills.
• Good knowledge of all facilities in the hotel and surrounding area.
• Ability to work in a fast paced environment.
• Ability to work under pressure.

Physical Aspects of Position (include but are not limited to):

• Walking, standing, bending, pushing and pulling anywhere from 2 – 6 hours a day.
• Does not lift weights exceeding 25 lbs.
• Requires constant repetitive motion.
• Environmental stress is high – work in extreme weather conditions, high noise level and utilize hazardous machinery.