House Person

House Person

Region

Luxury & Lifestyle

Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda

REF106892H

House Person

Description

Summary of Responsibilities:

Reporting to the Head House Person & Floor Supervisors, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Responsible for cleaning guest corridors, rooms, balconies and other specific areas of the hotel as assigned
• Assist Room Attendants with vacuuming, deep cleaning guest rooms, and other duties as required
• Remove dirty linen, garbage and recyclables from guest rooms in a timely manner and processed accordingly
• Respond in a timely manner to guests’ special requests for miscellaneous items (i.e.: cribs, cots, extra towels etc.)
• Maintain required inventory levels in Housekeeping closets; including collection and distribution of clean linen, restocking paper supplies and amenities as required
• Ensure housekeeping equipment is cleaned and maintained
• Report any defects in guestrooms and surrounding areas to Royal Service and Housekeeping leadership in a timely manner
• Treat each and every Guest as a unique individual
• Anticipate Guests’ needs with thoughtful and personal touches
• Resolve Guest problems and never say “no” without offering an alternative
• Be an ambassador for the Brand, Hotel, Community and Colleagues
• Be guided by Fairmont core values; respect, integrity, teamwork and empowerment and accountability
• Following outlined procedures when performing housekeeping duties
• Participate in hotel committees
• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
• Perform any other duties, tasks, and assignments within your department as required.

Qualifications

• Previous housekeeping experience in a luxury hotel environment is an asset
• Must possess a strong work ethic and be able to work efficiently in a demanding, fast paced environment
• Must be physically fit and have the ability to stand, lift, push and pull for long periods during shift
• Excellent communication and organizational skills
• Knowledge of all hotel facilities and surrounding area is an asset
• Ability to work well under pressure

Physical Aspects of Position (includes but are not limited to):

• Walking, standing, bending, pushing and pulling anywhere from 2 – 6 hours a day.

• Does not lift weights exceeding 25 lbs.

• Requires constant repetitive motion.

• Join Us

• Discover a world where life pulses with passion

• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

• Let your passion shine

• We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.