About this role
Job title: Hotline Specialist
About the Role The Hotline Clinical Specialist will answer incoming calls on the Goldschmidt Collective’s reproductive health warmline, providing timely expert clinical education and performing administrative/operational duties that support the project.
What You'll Do
- Answer incoming calls on the warmline according to training/relevant clinical experience.
- Deliver expert clinical education and information to callers.
- Perform administrative and operational tasks that accompany the project.
- Collaborate with department leadership, subject matter experts, and external agencies as needed.
What We're Looking For
- Minimum 5 years of experience providing reproductive health clinical services, including diagnosis/evaluation of early pregnancy and related complications, and complex contraception management.
- Minimum 5 years experience critically assessing the available clinical evidence base, including analysis of clinical studies and new developments in practice/consultation.
- Highly developed interpersonal and diplomacy skills; ability to develop strong working relationships with department, leadership, subject matter experts and external agencies; proven ability to advise and influence all levels of leadership and staff.
- Demonstrated competence in clinical practice, communication, clinical case management, and leadership.