About this role
Job Title: Hotel Supervisor Based in Siaya County
Location: Siaya County
Industry: Hospitality
Employment Type: Full-time
Job Purpose
The Hotel Supervisor will oversee the day-to-day hotel operations to ensure exceptional service delivery, operational efficiency, and guest satisfaction. The role requires a proactive leader who can supervise staff, maintain service standards, and support management in achieving the hotel’s operational and customer experience goals.
Key Responsibilities
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Supervise daily hotel operations including front office, housekeeping, and food & beverage services.
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Ensure high standards of customer service and promptly address guest inquiries, complaints, and feedback.
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Lead, motivate, and coordinate hotel staff to deliver consistent and quality service.
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Monitor staff attendance, performance, and adherence to hotel policies and procedures.
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Ensure cleanliness, safety, and hygiene standards are maintained at all times.
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Support training and onboarding of new staff to improve service delivery and teamwork.
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Assist in inventory control and proper use of hotel resources.
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Identify operational challenges and proactively recommend improvements.
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Prepare basic reports and provide regular feedback to hotel management.
Requirements
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Qualifications & Requirements
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Diploma or Certificate in Hospitality, Hotel Management, or a related field.
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Minimum of 3 years’ experience working in the hotel or hospitality industry.
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Demonstrated experience in service delivery and customer care.
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Strong leadership and team supervision skills.
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Proactive, organized, and solution-oriented mindset.
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Good communication and interpersonal skills.
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Ability to work flexible hours, including weekends and holidays.