About this role
Hotel Services Manager
Mercy Ships is an international charity that brings hope and healing to the world’s forgotten poor through state-of-the-art hospital ships. Since 1978, our volunteer crew—made up of medical professionals and skilled workers from over 60 nations—has delivered free surgeries and medical care to over 2.8 million people in Sub-Saharan Africa, transforming lives one patient and one port at a time. Join our global team of over 3,000 volunteers and help us change lives daily.
About this role
The Hotel Services Manager provides leadership and managerial oversight of the Hotel Services departments to ensure public and hospital areas of the vessel are clean, as well as overseeing the Hospitality team in welcoming Crew, prepping for ship functions, while maintaining safety standards at all times.
What you will contribute
- Organize and assign daily work duties for the Hotel Services department
- Ensure adequate and appropriate training is available and delivered at all levels of the Hotel Services departments
- Coordinate guest housing and guests arrival on-board in conjunction with the Housing Coordinator and Purser
- Liaise with the Chief Steward and Food Services Manager in the planning and execution of receptions on-board
- Prioritise the safety of workers, health, and sanitation of the Hotel Services Department; includes accompanying the Master on regular inspections of Stewards areas and/or cabin inspections
- Excellent administrative and organizational skills
- High attention to detail and ability to work well under pressure
For This Role, You Will Need
- Successful completion of Mercy Ships On Boarding program
- Minimum two years’ experience in the hospitality or other related industry
- A Bachelor’s degree in Hotel Management, Business Administration, or other related field preferred
- Relevant supervisory experience preferred
- Proficiency in Microsoft Office (Word, Excel, & Outlook)
- A welcoming and hospitable attitude, with a strong focus on excellence and customer service
The experience of a lifetime is calling.
More than 1,200 volunteers from over 60 nations serve with Mercy Ships each year.
At Mercy Ships, we are proud to be recognized around the world for the life-changing surgeries and training we deliver. We could not achieve this without our dedicated community of talented volunteers.
Imagine finishing your shift and stepping onto deck as the sun sets—knowing that today you’ve helped transform the lives of those who need it most. Apply now to start a journey that will reshape the lives of those you serve — and your own.