About this role

Job Description

Handling all aspects of a busy hotel sales & marketing operation
Organizing & participating in site visits and completion of all follow-up actions & documentation.
Selling, supporting, and advising on all aspects of events.
Coordination, promotion, and growth of the property’s attractions.
Increasing brand awareness across all mediums.
Make lists of potential clients and conduct surveys to identify guests actively seeking a hotel
Contact guest via calls or arranged meetings to discover their needs and requirements
Prepare and present sales proposals to potential clients, highlighting the best features and qualities of the hotel
Provide guest with a list of available services and their accompanying prices and offer discounts when necessary
Assist clients in selecting the most appropriate service that best meets their specifications and needs
Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement
Collaborate with members of staff to ensure clients have a good time
Monitor the guest service quality of the hotel to ensure customers are tended to appropriately
Conduct price negotiations with guests on behalf of the hotel management to reach a favourable bargain for both parties.
Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals
Set annual budgets and implement strategies effective for achieving set targets.

Qualifications & Skills

Bachelor's Degree in Marketing, Social Management, or a related field.
5-7 years of experience in a Sales / Marketing or relevant customer facing experience role.
Strong digital skills with relevant qualification.
Excellent organizational skills with the ability to prioritize tasks and manage time effectively
Confident communication and presentation skills
Self-motivator with the ability to achieve set goals & who can work well on their own initiative
Hands on attitude to getting things done.
Proven track record of exceeding sales targets
Proficient in Excel, PowerPoint, Word, Canva (desirable) Experience using Opera, or a similar database management system (desirable).

Hotel Sales & Marketing Officer