Hotel Resident Manager

Hotel Resident Manager Job at Efezi Southsea Nigeria Limited Established in 2009, Efezi Southsea Nigeria Limited is a hospitality consultancy firm specializing in providing expert services to small and medium-sized hotels. We are recruiting to fill the position below: Job Position: Hotel Resident Manager Job Location: Yola Town, Adamawa

Role

• The Resident Manager is responsible for the day-to-day operational management of the hotel, ensuring that all departments work efficiently, guests receive excellent service, staff perform their duties properly, and the hotel's standards, policies, and financial targets are maintained.

Key Duties and Responsibilities Daily Hotel Operations:

• Oversee the daily operations of all hotel departments.
• Ensure the hotel operates smoothly and efficiently on a 24-hour basis.
• Conduct regular inspections of guest rooms, public areas, restaurants, and other facilities.
• Ensure hotel standards and Standard Operating Procedures (SOPs) are followed.

Guest Service & Satisfaction:

• Ensure guests receive professional, courteous, and timely service.
• Handle guest complaints and resolve operational issues promptly.
• Follow up on VIP guests and special requests.
• Monitor guest feedback and implement improvements.

Staff Supervision:

• Supervise department heads and other hotel employees.
• Monitor staff attendance, grooming, punctuality, discipline, and performance.
• Conduct regular management and departmental meetings.
• Identify training needs and recommend appropriate staff development.

Front Office & Rooms Division:

• Monitor reservations, check-in/check-out, room allocation, and guest services.
• Ensure accurate room-status reporting.
• Work closely with Housekeeping and Maintenance to ensure rooms are clean, functional, and ready for sale.
• Monitor room occupancy and out-of-order rooms.

Food & Beverage Operations:

• Supervise restaurant, bar, kitchen, banqueting, and room-service operations.
• Ensure food quality, service standards, hygiene, and proper presentation.
• Monitor food and beverage costs and wastage.
• Ensure compliance with approved menus and pricing.

Revenue & Cost Control:

• Monitor daily sales, revenue, expenses, and operational costs.
• Work with Accounts/Audit to identify revenue leakages and unnecessary expenditure.
• Ensure proper controls are maintained over cash, inventory, purchasing, and departmental expenses.

Maintenance & Facilities:

• Ensure hotel facilities and equipment are properly maintained.
• Follow up on maintenance complaints and outstanding repairs.
• Ensure generators, power supply, water systems, air-conditioning, plumbing, elevators, and other facilities are functional.
• Work with the Maintenance Department to implement preventive maintenance.

Procurement & Inventory:

• Monitor hotel stock levels and ensure timely replenishment.
• Supervise proper receiving, storage, and issuing of supplies.
• Ensure purchases are made according to approved procedures and budgets.
• Monitor wastage, pilferage, and stock discrepancies.

Health, Safety & Security:

• Ensure compliance with hotel health, safety, and hygiene standards.
• Monitor fire safety equipment and emergency procedures.
• Work with Security to protect guests, staff, property, and company assets.
• Ensure incidents and accidents are properly documented and reported.

Sales & Marketing Support:

• Work with the Sales/Marketing team to improve occupancy and revenue.
• Monitor competitor activities and local market conditions.
• Support promotions, corporate accounts, events, and other revenue-generating activities.

Financial & Management Reporting:

• Review daily operational reports.
• Monitor departmental performance against budgets and targets.
• Prepare regular reports for the General Manager/Management.
• Highlight operational challenges and recommend solutions.

Policy & SOP Enforcement:

• Ensure all employees comply with company policies and hotel SOPs.
• Address violations, negligence, and poor performance appropriately.
• Ensure proper documentation of staff disciplinary matters.

Emergency & Crisis Management:

• Take immediate operational leadership during emergencies.
• Coordinate responses to power failures, equipment breakdowns, security incidents, fire emergencies, guest incidents, and other operational challenges.
• Escalate major issues to senior management promptly.

Overall Management Support:

• Act as the senior operational representative of management when required.
• Coordinate communication between departments.
• Ensure management decisions are properly implemented.
• Maintain a professional, efficient, and service-oriented hotel environment.

Benefits

• Accommodation Provided

• Meal provided.

• Note: Candidate must Reside within Adamawa, Abuja, any North state closer for proximity.