Hotel Manager

Property Type: 3-Star Hotel (52 Rooms, Restaurant, Main Kitchen, Pool Bar, Swimming Pool & Gym)

Location: Ikotun-Egbe, Lagos, Nigeria

Employment Type: Full-time (6-Day Work Week | Live-in On-site Accommodation Provided)

Working Hours: 8:00 AM – 5:00 PM (Flexibility required for 24/7 hospitality operations)

Reporting Line: Deputy Managing Director (Deputy MD)

Job Overview

We are seeking an experienced, high-performing, and mature Hotel Manager to oversee complete daily operations for a premier 52-room 3-star hotel located in the Ikotun-Egbe axis of Lagos.

Reporting directly to the Deputy Managing Director, the successful candidate will hold full operational, commercial, and financial accountability for the property. This is a hands-on, live-in leadership role that requires strong business development acumen, staff supervision, strict cost control, and the ability to coordinate across all operational units—including Front Office, Bookings, Main Kitchen, Restaurant, Pool Bar, Swimming Pool, Laundry, and Gym.

Key Responsibilities & Duties

1. Hotel Operations & Facility Management

• Maintain 360-degree oversight of daily operations across guest rooms, food and beverage outlets, laundry, and leisure facilities.

• Direct, supervise, and deploy staff across Front Office, Housekeeping, Main Kitchen, Restaurant, Pool Bar, Swimming Pool, Laundry, and Gym to ensure full operational coverage.

• Enforce approved Standard Operating Procedures (SOPs) and service standards across all operational units.

• Conduct daily property inspections of guest rooms, public areas, pool water treatment, gym equipment, and utility systems to identify operational weaknesses and resolve maintenance defects promptly.

• Oversee room turnaround times, room status reconciliation between Housekeeping and Front Office, and ensure all rooms are prepped before check-in.

• Coordinate smooth opening and closing procedures across all outlets and service departments.

2. Guest Experience & Customer Service

• Drive high guest satisfaction standards, ensuring all guests receive professional, courteous, and timely service.

• Personally manage high-level escalations, serious guest complaints, VIP arrivals, and special guest requirements.

• Monitor online and offline guest feedback, implement corrective action plans, and execute retention strategies to build repeat patronage.

• Establish clear protocols for guest relation management, key handling, and lost-and-found items.

3. Financial, Inventory & Revenue Management

• Monitor hotel daily receipts, audit revenue streams across room sales, restaurant, bar, pool bar, and leisure facilities in coordination with the Finance Manager.

• Review room occupancy metrics, Average Daily Rate (ADR), Revenue Per Available Room (RevPAR), and daily revenue reports.

• Enforce cash-handling protocols; monitor and approve all room discounts, complimentary services, refunds, and void transactions.

• Track departmental budgets, control operating expenses (OPEX), energy/diesel consumption, and maintenance costs without compromising service quality.

• Oversee linen, toiletries, guest consumables, and beverage inventories to eliminate wastage, spoilage, theft, and unauthorized usage.

4. Food & Beverage (F&B) Operations

• Monitor operations across the restaurant, main kitchen, and pool bar to maintain strict food quality, presentation, and hygiene standards.

• Partner with F&B supervisors and kitchen leads to enforce portion control, evaluate menu planning, and monitor stock usage against actual sales.

• Ensure full compliance with health, safety, and food sanitation procedures.

5. Business Development, Sales & Marketing

• Formulate and execute local sales and marketing initiatives to increase room occupancy and facility bookings within the Ikotun-Egbe sub-market.

• Attract corporate accounts, private clients, and business partners to drive consistent room, event, and F&B sales.

• Expand revenue from leisure assets by monetizing gym memberships, swimming pool access passes, and poolside events.

• Analyze market trends and competitor pricing to refine sales packages and promotional campaigns.

6. Team Supervision & Staff Administration

• Lead, coach, and discipline supervisory leads and frontline employees to foster a accountable, service-driven work culture.

• Oversee duty rosters, shift rotations, attendance records, and leave schedules for 24/7 operational efficiency.

• Manage on-site staff welfare, conflict resolution, performance appraisals, and continuous hospitality training programs.

Requirements

Candidate Requirements & Qualifications

Education & Formal Training

• Degree: Bachelor’s Degree (B.Sc / B.A.) or Higher National Diploma (HND) in Hospitality Management, Hotel & Restaurant Management, Business Administration, or a related field.

• Alternative

Qualifications

• A Diploma or Certificate in Hotel Management (6 months to 2 years) or a Master’s/MBA in International Hotel Management combined with relevant practical experience is acceptable.

Experience & Background

• Experience Length: Minimum of 5 years (or close to 5 years) of hands-on operations management experience strictly within the hospitality sector.

• Property Background: Must have 3 to 5 years of cognizant experience within a 3-Star Hotel environment managing a 50+ room facility with integrated F&B and leisure amenities.

• Track Record: Proven track record in operational management, sales growth, team leadership, guest satisfaction improvement, and financial cost control.

Key Attributes & Demographics

• Age & Maturity: Minimum of 37–40 years of age with strong emotional intelligence, firm executive presence, and operational authority.

• Gender: Male (Client-specified requirement).

• Language: Professional English fluency (written and spoken).

• Logistics: Must reside on-site in the provided management accommodation and adhere to a 6-day residential work structure.

Core Competencies

• In-depth operational expertise across Front Office, F&B, Housekeeping, Maintenance, and Security.

• Hands-on proficiency in Property Management Systems (PMS), online booking engines, and Microsoft Office (Excel, Word).

Benefits

- Net Monthly Base Salary: ₦400,000 -N600,000 Net.

• Accommodation: Full live-in management accommodation provided on-site.

• Work Schedule: 6 days per week (Residential model).

• Staff Meal: 1 complimentary meal per working day.

• Benefits Package: Health Insurance (HMO) coverage, Statutory Pension contributions, and 13th Month Salary.