Hotel Manager

Job Position: Hotel Manager

Job Location: Lagos Employment Type: Full-time

Job Summary

• We are seeking a highly experienced, commercially driven, and results-oriented Hotel Manager with 7–10 years of relevant hospitality experience to oversee hotel operations, drive business performance, lead teams, and deliver exceptional guest experiences.
• The ideal candidate must have a strong track record in hotel management, operational excellence, revenue growth, financial control, and staff leadership.

Key Responsibilities

• Oversee daily hotel operations and ensure seamless coordination across all departments.

• Maintain high standards of guest experience, service delivery, cleanliness, and operational efficiency.

• Lead, supervise, and develop hotel staff, ensuring accountability and high performance.

• Monitor revenue, occupancy rates, operating costs, and profitability.

• Develop and implement strategies to increase bookings, revenue, customer retention, and business growth.

• Prepare and manage operational budgets, control expenditure, and ensure efficient resource utilisation.

• Establish and enforce standard operating procedures and service quality standards.

• Oversee inventory, procurement, maintenance, and the effective management of hotel assets.

• Manage guest complaints professionally and implement continuous improvement initiatives.

• Ensure compliance with relevant hospitality regulations, health and safety standards, and security procedures.

• Prepare periodic operational and financial performance reports for management.

• Identify business development opportunities, strategic partnerships, and initiatives to improve the hotel's competitive position.

• Key Performance Indicators (KPIs)

• Revenue growth and occupancy rate.

• Profitability and operating cost efficiency.

• Guest satisfaction and repeat patronage.

• Operational efficiency and service quality.

• Staff productivity and performance.

• Effective asset and inventory management.

• Compliance with operational standards and timely reporting.

• Qualifications and Experience

• Bachelor's degree or HND in Hospitality Management, Hotel Management, Business Administration, or a related discipline.

• 7–10 years of relevant experience in the hospitality industry, with substantial experience in hotel operations and management.

• Demonstrated experience in a senior supervisory or hotel management position.

• Proven track record of managing hotel operations, leading teams, controlling costs, and driving revenue growth.

• Strong knowledge of hospitality standards, guest relations, budgeting, and operational management.

• Proficiency in hotel management software, reservation systems, and Microsoft Office.

• Relevant professional certifications will be an added advantage.

Required Competencies:

• Strategic leadership and people management.
• Strong financial acumen and commercial awareness.
• Revenue optimisation and cost-control expertise.
• Excellent communication, negotiation, and interpersonal skills.
• Strong decision-making and problem-solving abilities.
• Customer service excellence and conflict resolution.
• High integrity, professionalism, and accountability.
• Ability to work under pressure and manage competing priorities.