About this role

Midway Best Hotel - Hotel Manager

We are recruiting to fill the position below:

Location: Idimu, Lagos

Employment Type: Full-time

Industry: Hospitality / Hotel Management

Job Description

We are looking for a responsible, hardworking, and experienced Hotel Manager to oversee the daily operations of our hotel.
The successful candidate will be responsible for managing staff, ensuring excellent customer service, monitoring sales and expenses, maintaining hotel standards, and making sure the hotel runs smoothly and profitably.
The ideal candidate must have good leadership skills, be able to solve problems, manage staff effectively, attract customers, and ensure that guests have a comfortable and satisfying experience.

Key Responsibilities

Oversee the daily operations of the hotel and ensure that all departments run smoothly.
Supervise and coordinate hotel staff, including receptionists, housekeeping staff, kitchen staff, bar staff, and security personnel.
Ensure staff report to work on time, perform their duties properly, and follow hotel rules and regulations.
Monitor daily sales, income, expenses, cash payments, transfers, and other financial records.
Ensure that all revenue collected is properly recorded and accounted for.
Develop strategies to attract new customers, increase bookings, and improve hotel revenue.
Ensure excellent customer service and handle guest complaints professionally.
Maintain high standards of cleanliness, hygiene, food quality, and room presentation.
Monitor hotel supplies, food items, drinks, and other stock to prevent waste, theft, and shortages.
Ensure proper maintenance of hotel rooms, equipment, furniture, and facilities.
Prepare regular reports on hotel performance, sales, expenses, staff activities, and customer feedback.
Ensure staff follow hotel policies, work schedules, and safety procedures.
Monitor staff performance and address poor performance or misconduct when necessary.
Control operating costs and recommend ways to improve profitability.
Ensure that the hotel complies with relevant health, safety, and hospitality regulations.
Report major issues, financial concerns, and operational challenges to management.
Carry out other duties related to the smooth running of the hotel.
Key Performance Expectations The successful candidate will be expected to:
Improve hotel revenue and customer satisfaction.
Maintain proper financial records and accountability.
Ensure staff discipline and productivity.
Reduce unnecessary expenses, waste, and losses.
Maintain cleanliness and service quality throughout the hotel.
Provide accurate and timely reports to management.
Requirements and Qualifications
A minimum of an OND or HND in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred.
Relevant professional qualifications or practical experience may also be considered.
At least 2–3 years of experience in hotel management or a supervisory role in the hospitality industry.
Proven ability to manage staff and oversee daily hotel operations.
Good understanding of hotel sales, expenses, stock control, and basic financial reporting.
Strong customer service and problem-solving skills.
Ability to attract customers and improve hotel revenue.
Good communication, leadership, and organisational skills.
Ability to work under pressure, take initiative, and make sound decisions.
Honesty, discipline, accountability, and attention to detail.
Good computer skills and the ability to use basic office applications.
Willingness to work flexible hours, including weekends and public holidays when required.

Required Skills

Hotel operations and staff management
Customer service and complaint resolution
Sales and revenue improvement
Financial monitoring and reporting
Stock and inventory control
Problem-solving and decision-making
Leadership and team coordination
Communication and interpersonal skills
Time management and organisation
Cost control and business development

Salary

N100,000 monthly (Negotiable, based on experience).

Application Closing Date

30th December, 2026.

Hotel Manager