Hotel Manager

HCER Consulting Ltd - Hotel Manager in Benin

Location: Benin, Edo Industry: Hospitality / Hotel Management

Job Description

• We are seeking an experienced, organised, and customer-focused Hotel Manager to oversee the hotel’s daily operations, supervise staff, maintain service standards, and ensure a positive guest experience.
• The ideal candidate should demonstrate strong leadership, problem-solving, and administrative skills, with the ability to manage hotel operations efficiently and achieve business objectives.

Key Responsibilities

• Oversee the daily operations of the hotel to ensure smooth and efficient service delivery.
• Supervise and coordinate staff across departments, including reception, housekeeping, restaurant, and maintenance.
• Ensure excellent customer service and promptly resolve guest complaints and concerns.
• Monitor hotel occupancy, room reservations, bookings, and revenue performance.
• Develop and implement operational procedures to improve efficiency and service quality.
• Manage staff schedules, performance, discipline, and productivity.
• Monitor operational expenses, budgets, and resource utilisation.
• Ensure rooms, facilities, and common areas meet the hotel’s cleanliness, safety, and maintenance standards.
• Coordinate with the accounting team to monitor revenue, expenses, and financial performance.
• Oversee inventory and the proper use of hotel supplies and equipment.
• Ensure compliance with relevant hospitality regulations, health and safety requirements, and internal policies.
• Identify opportunities to improve guest satisfaction, increase occupancy, and enhance profitability.
• Prepare operational reports and provide regular updates to management.
• Handle operational challenges professionally and ensure the hotel maintains a high standard of service.

Requirements

• A Degree or HND in Hospitality Management, Business Administration, or a related discipline.
• Proven experience in hotel management, hospitality operations, or a supervisory role within the hospitality industry.
• Strong leadership, team management, and organisational skills.
• Excellent customer service, communication, and problem-solving abilities.
• Good understanding of hotel operations, room reservations, housekeeping, and front-office management.
• Basic knowledge of budgeting, revenue monitoring, and cost control.
• Proficiency in Microsoft Office and familiarity with hotel management software.
• Ability to manage multiple responsibilities and work under pressure.
• High level of professionalism, accountability, and attention to detail.

Application Closing Date

15th November, 2026.