Hotel Front Desk Officer

Hotel Front Desk Officer

Location: Thinker Corner, Enugu

Employment Type: Full-time

Work Schedule: 6 Days a Week (Tuesday – Sunday)

Day Off: Mondays

Accommodation: Available (Staff accommodation provided)

Job Summary

• We are seeking a presentable, customer-oriented, and professional female Hotel Front Desk Officer to manage front desk operations and ensure guests receive excellent customer service throughout their stay.
• The ideal candidate must have previous experience working in a hotel, possess good communication skills, and be proficient in computer operations and hotel booking platforms.

Key Responsibilities

• Welcome guests warmly and professionally, ensuring a pleasant first impression.

• Handle guest check-ins and check-outs efficiently.

• Manage room reservations, bookings, cancellations, and inquiries.

• Respond to guest requests, complaints, and concerns promptly and professionally.

• Maintain accurate guest records and update reservation details.

• Manage hotel booking platforms and online reservation channels.

• Answer phone calls, respond to messages, and provide information about hotel services.

• Coordinate with housekeeping and other departments to ensure rooms are ready for guests.

• Process payments, issue receipts, and maintain accurate transaction records.

• Ensure the reception area remains clean, organised, and presentable.

• Provide excellent customer relations and maintain a high standard of hospitality.

• Requirements and Qualifications

• Candidates should possess a Bachelor's Degree

• Must have 2–3 years of relevant experience working as a Hotel Front Desk Officer or Receptionist.

• Must have previous experience in a hotel environment.

• Good knowledge of computer operations and Microsoft Office applications.

• Familiarity with hotel booking platforms and online reservation systems.

• Excellent verbal communication skills and fluency in English.

• Strong customer service and interpersonal skills.

• Must be courteous, confident, well-groomed, and professionally presentable.

• Ability to multitask, remain organised, and work effectively under pressure.

• Good problem-solving skills and attention to detail.

• Must be willing to work six days a week, with Mondays off.

Salary

• N85,000 – N100,000 Monthly (Negotiable based on experience).

Application Closing Date

• 30th November, 2026.