About this role
About the Role The Hyatt House Orlando/International Drive is seeking a Hotel Front Desk Agent - Night Auditor to greet guests, manage guest accounts, and ensure they have everything they need for an exceptional stay. This role blends guest services with basic bookkeeping and reservation management to support a high-energy hospitality environment. What You'll Do
- Welcome, register, check in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Mitigate customer complaints as needed
- Connect with the housekeeping department to ensure guest accommodations are ready What We're Looking For
- Well-versed in taking telephone calls and handling stressful situations
- Working knowledge of Microsoft Office and reservation management systems
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- High school graduate, GED recipient, or equivalent
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred