About this role
Hostess - Manava (All Day Dining)
Responsibilities
Maintain complete knowledge of:
- Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code
- Restaurant reservation procedures
- Daily house count, arrivals, departures, VIPs
- Scheduled in-house group activities, locations and times
- All department policies / service procedures
- Answer telephone within 3 rings, using correct salutations and telephone etiquette
- Take record and confirm restaurant reservations / cancellations in accordance with departmental standards
- Communicate reservation or cancellation changes to management as they arise throughout the shift
- Monitor the preparation of own assignments, ensuring compliance to departmental standards
- Ensure that all menus, check folders are cleaned and in sufficient quantity
- Ensure that the hostess stand is cleaned and organized
- Review the Reservation book, pre-assign designated tables and follow up on all special requests
- Greet the guests at the entrance of the restaurant
- Seat Guest accordingly to floor plan / being fair to each waiter
- Show guests their table which has been designated to them
- Ensure that the guests are pleased with their table
- Present the open menu to the guest
- Ensure that the tables are set to the best service of the guest
- Anticipate heavy business times and organize procedures to handle waiting lines
- Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day
Qualifications
- Ideally with a relevant degree or diploma in Hospitality or Tourism management
- Minimum 2 years of work experience in hotel operations. Good customer service, communications, and interpersonal skills are a must