Hostess

vacancyopjusttionswidget.opt-Job Schedule

Full-Time

vacancyopjusttionswidget.opt-Job Type__

Permanent

vacancyopjusttionswidget.opt-Brands__

25HOURS HOTELS

vacancyopjusttionswidget.opt-Job Category__

Food & Beverage __jobinformationwidget.freetext.

LocationText__

25hours Hotel Dubai One Central, Dubai, United Arab Emirates

__jobinformationwidget.freetext.

ExternalReference__

REF124929J

Hostess

Region

Luxury & Lifestyle

Apply

Share

Shortlist

Sign up

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE 25h TRIBE.

Job Description

How does your working day look like …

• Welcome and engage each guest in a polished, confident, and upbeat manner aligned with the 25hours tone of voice.
• Manage guest seating, flow, and table allocations based on reservations and walk-ins, ensuring fairness and efficiency across all service sections.
• Accommodate special guest requests and communicate effectively with the service team to ensure expectations are met or exceeded.
• Maintain up-to-date knowledge of menus, special events, seating arrangements, and guest preferences.
• Handle guest complaints, feedback, and queries professionally, ensuring resolution or escalation when appropriate.
• Maintain presence at the host stand at all times during service, ensuring seamless guest reception and restaurant ambiance.
• Accurately manage reservations using the restaurant’s system, including inputting, updating, and reviewing guest data and seating plans.
• Confirm reservation details, guest counts, and preferences, and communicate any changes to relevant team members.
• Answer phone calls promptly and professionally (within two rings), assist with inquiries, and record messages or bookings accurately.
• Coordinate with the kitchen, service, and bar teams to maintain pace and timing of service based on guest volume and flow.
• Maintain cleanliness and organization of the reception and entrance areas; assist with clearing and resetting tables when required.
• Perform assigned side duties such as updating seating charts, polishing menus, or assisting with menu distribution.
• Follow grooming and uniform standards as set by 25hours, always reflecting a stylish and refined appearance.
• Ensure compliance with all fire, health, safety, and hygiene standards, as well as local and internal licensing requirements.
• Support a strong sense of teamwork, collaboration, and mutual respect within the restaurant and across departments.

Qualifications

• Your personality counts more than your CV …

• Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.

• Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.

• Ability to speak the English language sufficient to conduct small employee meetings to impart new information.

• Ability to remember, recite and promote the variety of menu items.

• Ability to move throughout a crowded room to seat guests.

• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.

• High school graduate or equivalent required.

• Prefer six (6) months to one year previous serving experience. Prior hospitality experience preferred

• Additional language ability preferred.

• Additional Information

• Additional Information

• What’s in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!

• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world

• Benefit from great offers from our numerous cooperation partners

• Be part of our hilarious staff parties and much more...

• Apply

• Share

• Shortlist

• Sign up

• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

• LET

• YOUR PASSION SHINE

• We foster

• our creativity, our excellence and progressiveness. We interconnect with

• our environment, to create a new kind of quiet luxury. With us, you can take pride in

• being part of a wider global team leading the way in local sustainability

• initiatives. Working together with our communities, we will empower you to

• make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride

• in promoting heartfelt hospitality with

• a French Zest, valuing passion, excellence

• and emotional intelligence. We pioneer

• a committed and sustainable approach

• to luxury, encouraging

• openness and inclusivity. We value

• new encounters with colleagues and

• guests from all horizons with a goal

• of creating a distinctive culture together.

• JOIN US