Host / Hostess
About this role
Delano London - Host / Hostess
Job Description
We are seeking an exceptional Host / Hostess to join the pre-opening team of Delano London. As one of the first and last people our guests meet at Lana Lusa, you'll set the tone for the experience with warmth, confidence and an instinctive understanding of how to make people feel recognised and welcome.
What you'll do...
- Welcome every guest warmly and confidently, creating a strong first impression from the moment they arrive.
- Manage reservations, walk-ins, waitlists and table allocations while balancing guest preferences with the flow of the restaurant.
- Use the reservation system accurately, maintaining clear guest profiles, notes, preferences and booking information.
- Recognise VIPs, regulars, celebrations and special requests and communicate relevant details to managers and the floor team.
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