Host

Honda Center

The following job posting is for a Host at Honda Center.

Pay Details: The starting hourly rate for this position is $22.50 per hour.

The Restaurant Host is primarily responsible for greeting guests, taking reservations (in person and over the phone), and escorting guests to their seats. The restaurant host also answers phone calls, records and processes take-out orders, and answers customer inquiries about the restaurant and the menu. This is a part-time position.

Responsibilities

• Greeting guests and patrons upon arrival with professionalism, customer service, and a hospitable attitude
• Answer restaurant phone calls promptly; assist with transferring phone calls, recording reservations, and processing take-out orders as requested by guests
• Review reservation list and ensure seating arrangement is in accordance with guest preferences and/or restaurant guidelines
• Escort guests to designated dining space
• Organize and maintain host stand and restaurant entrance
• Ensure all menus are clean, organized, and updated with the most current menu
• Maintain knowledge of restaurant happenings, including menu updates, operational guidelines, service hours, special offerings, etc.
• Possess knowledge of complete menu offerings, including production specifications, ingredients, cooking times, presentation/packaging, etc.
• Support all team members to ensure guests receive high-quality service
• Provide notes and insights into special requests
• Assist the team by clearing/cleaning/pre-setting tables for the next party, and ensure a hospitable experience for all guests
• Protect the establishment and patrons by adhering to sanitation, safety, and alcohol control policies
• Understand and assist with execution of responsible alcohol service
• Follow, adhere to, and practice the Safety and Sanitation standards set forth by the Food & Beverage Department, including but not limited to:
• Social distancing
• Use of face mask/covering when in common areas, in the presence of guests, and where Social Distancing is not possible
• Use of gloves when handling guest food or beverage
• Cleaning and sanitizing high-contact surfaces that are frequently used by guests and fellow employees
• Frequent handwashing, regardless of use of gloves
• Other tasks as assigned by supervisors and/or managers

Skills

• Minimum 18 years of age

• 1 year of experience working as a Host in an upscale restaurant preferred

• Strong attention to detail; strong customer service/hospitality skills

• Must possess excellent interpersonal skills and diplomacy

• Strong communication skills

• Able to lift, push, and pull 20lbs

• Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors

• Flexible schedule: ability to work nights, weekends, and holidays as required

• Must be able to work in an environment with fluctuating temperatures

• Knowledge, Skills and Experience

• Education - High School Diploma or Equivalent

• Certifications Required – N/A

• Experience Required - 0-1 Year

• Demands: Activity Frequency

• Lifting/Carrying Frequent (34%-66% of time)

• Pushing/Pulling Occasional (1%-33% of time)

• Driving Never Required as part of the position: No

• Twisting/Turning Reach over shoulder Rarely (Less than 1 hour per shift)

• Reach over head Rarely (Less than 1 hour per shift)

• Reach outward Occasional (1%-33% of time)

• Climb Rarely (Less than 1 hour per shift)

• Crawl Rarely (Less than 1 hour per shift)

• Kneel Occasional (1%-33% of time)

• Squat Frequent (34%-66% of time)

• Sit Rarely (Less than 1 hour per shift)

• Walk-Normal Surfaces Constant (Over 66% of time)

• Walk-Uneven Surfaces Occasional (1%-33% of time)

• Walk-Slippery Surfaces Occasional (1%-33% of time)

• Stand Constant (Over 66% of time)

• Bend Frequent (34%-66% of time)

• Other

• Keyboard/Ten Key Constant (Over 66% of time)

• Fingering (Fine Dexterity) Constant (Over 66% of time)

• Handling (Grasping, Holding) Constant (Over 66% of time)

• Repetitive Motion - Hands Constant (Over 66% of time)

• Repetitive Motion - Feet Never

• Environmental Conditions: Activity Frequency

• Electrical Hazards Never

• Cramped Quarters Rarely (Less than 1 hour per shift)

• Dust/Smoke Rarely (Less than 1 hour per shift)

• Fumes/Odors/Grease/Oil Rarely (Less than 1 hour per shift)

• Hot/Cold Temperatures Occasional (1%-33% of time)

• Indoor Constant (Over 66% of time)

• Outdoor (Inclement Weather) Frequent (34%-66% of time)

• Sun Exposure Direct

• Noise Frequent (34%-66% of time)

• Chemicals Rarely (Less than 1 hour per shift)

• Vibration Rarely (Less than 1 hour per shift)

• Unprotected Heights Never

• Other Demands: Activity Frequency

• Problem Solving Constant (Over 66% of time)

• Analytical Ability Constant (Over 66% of time)

• Communication - Oral Constant (Over 66% of time)

• Communication - Written Frequent (34%-66% of time)

• Money Handling Rarely (Less than 1 hour per shift)

• Organization Constant (Over 66% of time)

• Interpersonal

Skills

• Constant (Over 66% of time)

• Calculating Occasional (1%-33% of time)

• Concentration Frequent (34%-66% of time)

• Creativity Constant (Over 66% of time)

• About Honda Center

• Celebrating over 25 years in the heart of Orange County, Honda Center stands as one of the premier entertainment and sports venues in the country.

• Home to the 2007 Stanley Cup champion Anaheim Ducks, the arena annually hosts top-name concerts, exciting sporting events, and family favorites. In just the past few years, sold-out crowds have filled the arena for events like UFC, The Rolling Stones, Justin Timberlake, Garth Brooks, Twenty One Pilots, and more. Since opening in 1993, Honda Center has hosted over 3,500 events and more than 35 million guests have walked through its doors.

• Our History

• Owned by the city of Anaheim, Honda Center officially opened as Anaheim Arena on June 19, 1993, with a sold-out Barry Manilow concert. In October of that same year, the venue was renamed Arrowhead Pond and hosted the first Mighty Ducks of Anaheim game. The year 2005 began a new era as Henry and Susan Samueli took ownership of both the team and the venue management company, Anaheim Arena Management, LLC. In 2006, the official name of the arena changed to Honda Center, along with the team to Anaheim Ducks.

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