Host

Company Description

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

What Is In It For You:

• Competitive salary and flexible benefit plans
• Opportunity for commissions
• Employee rates at Luxe Accor properties in North and Central America
• Learning programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet21 and Employee Wellbeing initiatives

Job Description

What You Will Be Doing:

• Greet all guests to fl.2 in a friendly, engaging and efficient manner
• Escort guests to their table, engaged in pointing out features of the restaurant
• Create and maintain a sense of excitement at the entrance including name recognition
• Balance the reservation system (Open table), accurately accounting for covers
• Assist with phone enquiries and reservation requests
• Keep a firm handle on the restaurant knowing the status of tables and flow of patrons
• Take ownership of the restaurant and the service flow
• Maintain stock of menus appropriate to service period
• Assist with requisitioning
• Provide service within Fairmont and Hotel Standards
• Aware of all business within hotel on a daily basis and able to guide guests accordingly
• Follow opening and closing procedures daily
• Assist Restaurant Managers as assigned
• Follow and adhere to all safety and sanitation policies and procedures
• Other duties as assigned

Qualifications

Your Experience and Skills Include:

• Previous experience is an asset

• Excellent written/verbal communication and interpersonal skills

• Strong guest service orientation

• Able to balance a variety of conflicting priorities while providing guest service

• Must have calm and warm manner

• Be able to work flexible hours including mid-shift, weekends, and holidays

• Additional Information

Physical Aspects of Position (include but are not limited to):

• Constant walking and standing during shift

• May occasionally exert up to 25 pounds lift, carry, push, or pull objects

• Visa Requirements: Must have proof of valid U.S. work authorization.

• Our Commitment to Diversity & Inclusion

• Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive employer.