Hospitality Team Leader

Job title: Hospitality Team Leader

Mercy Ships is an international charity that brings hope and healing to the world’s forgotten poor through state-of-the-art hospital ships. Since 1978, our volunteer crew—made up of medical professionals and skilled workers from over 60 nations—has delivered free surgeries and medical care to over 2.8 million people in Sub-Saharan Africa, transforming lives one patient and one port at a time. Join our global team of over 3,000 volunteers and help us change lives daily.

About this role

The Hospitality Team Leader is responsible for overseeing the daily functions and activities of the Hospitality department, who welcome each new Crew member and guest, prepare their cabins, prepare refreshments, and assist with special events.

What you will contribute

• Ensure that adequate supplies are available for cleaning, baking, guest cabins, etc.
• Develop and oversee the duty hospitality schedule.
• Organize and assign daily work duties for hospitality team.
• Train new hospitality staff on daily duties.
• Monitor inventory and order supplies.
• Set up and serve on board functions—includes weekly departmental meetings to special events such as in-port arrivals and Heads of State visits.
• Other duties as assigned.

For This Role, You Will Need

• Successful completion of Mercy Ships On Boarding program
• Supportive of Mercy Ships mission and vision and committed to its core values.
• Prior work experience within the hospitality industry is required.
• Certificate in food handling and safety standards through ServSafe is required before service.
• Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability.
• Able to live in and contribute to community life, requiring stable and healthy interpersonal skills.
• Ability to multitask and work well within a team dynamic.
• Able to lift 30 lbs./14 kg. regularly and have endurance for physical labor activities including bending, kneeling, and walking up and down stairs.
• Fluency in written and spoken English is required.
• Comfortable with speaking to groups, giving clear and precise information.
• Excellent interpersonal and communication skills, with a friendly and approachable demeanor.
• Problem-solving skills and the ability to handle issues with tact and professionalism.
• Must be highly detailed and work well under pressure.
• Must have administrative skills – proficiency with Office 365 (specifically Outlook, Excel, and Word) is required.
• Flexible and positive attitude.
• Must be willing to fill in if scheduled duty hostess becomes unavailable.

The experience of a lifetime is calling.

More than 1,200 volunteers from over 60 nations serve with Mercy Ships each year.

At Mercy Ships, we are proud to be recognized around the world for the life-changing surgeries and training we deliver. We could not achieve this without our dedicated community of talented volunteers.

Imagine finishing your shift and stepping onto deck as the sun sets—knowing that today you’ve helped transform the lives of those who need it most. Apply now to start a journey that will reshape the lives of those you serve — and your own.