Hospitality Supervisor

About the Role

Sonder is seeking a Hospitality Supervisor to lead and develop a city-based team of Hospitality Agents, owning city operations projects and scalable onboarding and training processes to deliver a premier Sonder guest experience.

What You'll Do

• Support Hospitality Agents by training, coaching and providing performance feedback with an eye towards execution
• Prioritize, delegate, execute, and support day-to-day tasking to ensure world-class guest experience and team accountability
• Guide guests through the Sonder experience, ensuring they have an amazing first impression
• Communicate cross-functionally clearly and with compassion
• Own and update standard operating procedures to support team execution
• Assist in continuous improvement project design and implementation
• Analyze market trends to optimize operations and to proactively address potential guest issues
• Work with City Operations Leadership to identify new opportunities to elevate operations for both our guests and the city team

What We're Looking For

• Minimum 3 years of experience managing direct reports; hospitality a plus
• Proven ability to lead, prioritize and deliver with a focus on driving team performance through coaching, training and accountability
• Strong affinity to people management and able to effectively lead a team by example, inspiring people to be engaged and proactive
• Great communication skills, able to define clear action steps for their team members and effectively delegate
• Ability to take the initiative and problem solve independently
• Detail-oriented and organized
• Ability to adapt and flex to shifting priorities
• Embraces technology for team management and collaboration and motivated to adopt new and emerging technologies
• Strong ability to establish positive relationships with others
• Thrives in a fast paced, ever-changing, always challenging startup environment
• Basic spreadsheet knowledge required i.e., Google suite
• Ability to lift/carry items up to 40lbs, and stand/walk for extended periods of time
• Knowledge of hospitality is a plus
• Experience in a start-up environment preferred
• Must have a flexible schedule and be able to work nights and weekends as business requires
• This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations).

Nice to Have

• Knowledge of hospitality
• Experience in a start-up environment

Compensation & Benefits

• We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits
• Competitive compensation
• Medical, dental and vision insurance (where applicable)
• Flexible vacation
• Wellness and volunteering days
• Annual free credits and discounts to stay in Sonders
• Workplace flexibility (for remote-specified positions only)
• #ABetterWaytoWork