Hospitality Specialist

Job title: Hospitality Specialist

About the Role The Hospitality Specialist supports the daily catering needs of the Philadelphia office, coordinating catering for internal meetings and events, and maintaining the cleanliness and organization of conference rooms, cafés, galley areas and pantries. The role also serves as a back-up to guest services and collaborates with firm administrative departments and building management as needed.

What You'll Do

• Order, coordinate, set-up beverages and catering for internal meetings, receptions and special events.
• Maintain cleanliness, appearance and organization of conference rooms, cafes, galley areas and pantries.
• Monitor, maintain and stock coffee and tea stations.
• Load and run dishwashers as needed.
• Maintain inventory of catering and hospitality supplies, including china, silverware, glassware, paper products, food and beverage supplies.
• Communicate with business manager or other appropriate personnel regarding items needed in a timely fashion.
• Monitor stock of linens and communicate with business manager or other appropriate personnel when soiled linens are ready for pick-up.
• Inform the business manager or other appropriate personnel of issues with equipment, furniture, or walls that may need attention.
• Work with firm administrative departments, executive assistants and attorneys with special requests, as needed.
• Communicate with building management regarding office housekeeping such as trash removal or general cleaning services.
• Process or forward catering invoices along with appropriate billing information for reconciliation to the Business Center or other appropriate personnel in a timely fashion.
• Serve as back-up to the guest services specialist with answering phones, greeting visitors, reserving conference rooms and guest offices.
• Cross-train with other departments (office services, records) as assigned by supervisor.
• Miscellaneous general duties as directed by the business manager or his/her designee.
• Strong communicator with ability to work closely with personnel at all levels.
• Self-starter and problem-solver who identifies and addresses needs and can juggle multiple priorities/tasks.
• Exercises good judgment in making decisions and adapting to changing work situations in a fast-paced environment.
• Grasps and applies new ideas.
• Job duties and responsibilities included are not exhaustive and may be supplemented as necessary.
• Reed Smith reserves the right to revise or modify job duties and responsibilities at any time.

What We're Looking For

• Education: High School diploma or equivalent.
• Experience: 1-2 years experience in food service industry; general clerical experience.
• Skills: Basic computer, typing and clerical skills; ability to interact with internal personnel and external vendors.
• Previous receptionist experience preferred.

Nice to Have

• Previous receptionist experience preferred.