Hospitality Senior Manager/ Manager

CD, Hospitality Senior Manager/ Manager, Christian Dior, Tokyo

Position Christian Dior G.K. is seeking Hospitality Senior Manager. Key senior leadership role responsible for Christian Dior's hospitality activity in Japan. The Hospitality Senior Manager will lead the strategy and execution for Dior's restaurant and café activities, combining strong operational discipline with a proven fine dining background, client development expertise, and the ability to build a long-term strategic vision for the business.

MAIN RESPONSIBILITIES

• This Senior Manager will be a pivotal leader, overseeing and developing Dior's restaurant and café operations in Japan. This role requires a seasoned F&B professional with a strong fine dining background, a deep understanding of luxury client expectations, and the ability to balance hands-on operational management with strategic business development.

• Job responsibilities

• Strategic Coordination & Collaboration: Lead the planning and execution of all Food & Beverage related activities, ensuring meticulous attention to detail and alignment with Dior's brand image. Define and implement client acquisition and retention strategies in partnership with Retail, Clienteling, Marketing, PR, and Communications teams, with the objective of building a loyal high-end clientele and driving repeat visits. Initiate, develop and monitor F&B business partners collaboration and support. Develop and articulate a clear strategic vision for Dior hospitality in Japan, including positioning, market development, service standards, and long-term growth opportunities for fine dining and café concepts. Act as the primary liaison between the hospitality department and other critical functions at Japan Head office, including in particular Retail, Clienteling, Marketing & Communications, HR, IT & Finance to ensure seamless integration of hospitality initiatives with broader brand strategies. Collaborate closely with global and regional teams to adapt and implement best practices in hospitality management, ensuring a consistent luxury experience across all touchpoints.

• Operational Excellence: Direct and manage all aspects of Dior's restaurant and cafe operations in Japan, ensuring consistent adherence to brand standards, service excellence, and operational efficiency. Develop and implement innovative strategies to enhance the overall customer experience, focusing on impeccable service, unique culinary offerings and an atmosphere that embodies Dior's luxury aesthetic. Coordinate with Dior HQ Hospitality teams as well as Pic teams located in France on the product offer, services guidelines and overall Marketing and Branding activation plans. Monitor and analyze key performance indicators for all hospitality venues, identifying areas for improvement and implementing corrective actions to achieve financial targets and operational goals. Lead and accelerate the launch of new fine dining concepts, ensuring readiness across operations, guest journey, team training, service standards, menu coordination, commercial planning, and brand experience. Foster strong relationships with suppliers and vendors to ensure the highest quality of ingredients and services. Ensure compliance with all local health, safety, and hygiene regulations. Coordinate the execution of related administrative and marketing tasks including purchase orders management, invoicing, event coordination, operational support and activity planning.

• Team Leadership and Development: Recruit, train, and mentor a high-performing team of hospitality professionals, fostering a culture of excellence, collaboration, and continuous improvement. Conduct regular performance reviews and provide constructive feedback to team members, supporting their professional growth and career development within the organization. Inspire and motivate the team to deliver exceptional service and uphold Dior's esteemed reputation.

• Financial Management: Develop and manage annual budgets for all hospitality operations, ensuring fiscal responsibility and maximizing profitability. Implement cost control measures without compromising quality or guest experience. Analyze financial reports and market trends to make informed decisions and optimize business performance.

• Profile

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus. Fluent in both Japanese and English (written and spoken) is essential. French a plus. Minimum of 15 years of progressive experience in Food & Beverage and luxury hospitality, including significant senior leadership responsibility in fine dining restaurants, luxury hotels, or premium hospitality groups. Prior experience as Director or General Manager of a fine dining restaurant, ideally 1- or 2-Michelin-starred, or as F&B Manager / F&B Director within a luxury hotel with recognized fine dining outlets. Proven success in launching a fine dining restaurant or comparable luxury hospitality concept, including pre-opening planning, team setup, service model definition, guest acquisition, retention strategy, and post-opening performance management. Demonstrated ability to build and execute strategic plans, develop a distinctive hospitality vision, drive operational excellence, strengthen financial performance, and elevate the client experience. Strong interpersonal and communication skills, with the ability to effectively collaborate with various internal and external stakeholders. Excellent problem-solving abilities, with a proactive and innovative approach to challenges. Leadership and communication: Strong leadership skills essential for motivating and engaging a diverse team, coupled with excellent verbal and written communication skills. Profound understanding of the luxury market, customer expectations, and service standards in Japan. A solid understanding of Japanese F&B customer behavior and the local hospitality landscape, which is critical for localizing strategies. Multinational experience: Prior experience working for multinational companies a plus. Flexibility to travel as required.

• Additional information

• Development opportunities

• This role offers significant career advancement within Dior or the larger LVMH luxury group.

Required Competencies / core behaviors and attributes expected:

• Approachable, proactive. Possessing common sense and a pragmatic approach to their role. A genuine passion for understanding people's motivations and mindsets, with an inherent ability to mediate challenging interpersonal situations. Acts as a role model and leads by example, indicating hands-on involvement and visibility. Building effective teams: Proven ability to assemble, develop and inspire high-performing teams. Relationship and influence: Strong interpersonal skills coupled with the ability to influence others and build lasting professional relationships. Maintains composure under pressure and can deliver business-focused, practical solutions. Creativity/innovation management: The ability to foster and manage creative solutions and innovative approaches. Results oriented: A strong personal motivation to achieve goals and continuously improve performance. Dealing with ambiguity: The capacity to thrive and make effective decisions in uncertain or rapidly changing environments. Negotiation: Skilled in negotiation to achieve mutually beneficial outcomes with various stakeholders. Self-motivated, detail- and customer-oriented, with a strong sense of ownership and drive: A highly self-driven individual who pays close attention to detail, prioritizes customer needs, takes full responsibility for their work, and possesses a strong internal drive.

• Additional information for internal candidate

• About DIOR

• Founded in 1947 in Paris. Ever since the first show, Dior has kept attracting people with the new look which is elegant, structured, and infinitely feminine. Dior has been a vocal supporter of gender equality and female empowerment and as part of the support, we launched mentorship program: Women @Dior. DIVERSITY & INCLUSION We pursue an inclusive culture that fully embraces the best of each individual uniqueness and valorizes our infinite diversity within our “Maison des Rêves" (House of Dreams). To put this commitment into action, we will not ask for gender information when applying for our position. Also, pictures are not mandatory to attach to your CV. Dior is committed to an inclusive and sustainable future by offering the opportunity for all talents to grow, blossom and valorize their uniqueness in a safe environment.