Hospitality Operations Manager

Prestige Grove

Prestige Grove is a premium serviced short-let property offering guests a comfortable, stylish, and convenient home-away-from-home experience. We provide thoughtfully designed accommodation for business and leisure travellers, with a focus on comfort, quality, privacy, and exceptional service. Our goal is to create a welcoming environment where guests can re...

Hospitality Operations Manager

Job Type Full Time, Onsite Qualification BA/BSc/HND, Others Experience 5 years Location Lagos Job Field Food, Beverage and Hospitality Salary Range ₦300,000 - ₦400,000/month

Prestige Grove is a premium multi-unit serviced short-let property in Ijaiye-Ojokoro, Lagos Mainland, soft-launching in a couple of weeks. We're hiring a senior on-site Operations Manager to own launch readiness and run the property day-to-day.

Responsibilities

• Owns overall launch readiness and runs day-to-day operations after opening
• Builds and maintains SOPs for front desk, housekeeping, maintenance, and inventory
• Manages onboarding and offboarding and directly supervises all staff
• Manages vendor relationships (utilities, supplies, artisans/contractors)
• Owns the security function: agency liaison, access policy, CCTV/incident review, and personally inducts every guard deployed onsite
• Tracks occupancy, pricing, and P&L, and reports to ownership on a set cadence
• Single escalation point for guest complaints and staff issues
• Manages client relationship lifecycle

Requirements

• HND/BSc with 5+ years of hospitality, hotel, or serviced-apartment management experience, including 2+ years in a supervisory role
• Comfortable with budgets, vendor negotiation, and basic P&L
• Working knowledge of PMS tools, Google Workspace, and WhatsApp Business
• Fluent, professional spoken and written English
• Lagos-based or willing to relocate; proximity to the facility is an advantage
• High personal integrity - this role has unsupervised access to cash, vendor payments and guest units