Hospitality Manager

Hospitality Manager

Hospitality Manager at Whip Smart Service Providers Limited

Whip-smart service provider Ltd has two offices across Nigeria (Lagos and Port-harcourt) with her head office in Lagos. We invest in recruiting and training most skilled, qualified care givers who will offer the best services to our clients in accordance to the company’s high standard. Our services are considerably more affordable to most healthcare provid...

Hospitality Manager Job Type Full Time, Onsite Qualification BA/BSc/HND, OND Experience 2 - 4 years Location Lagos Job Field Food, Beverage and Hospitality Salary Range ₦200,000 - ₦300,000/month

Location: Ago Palace, Lagos

Salary: ₦200,000 per month

Working Days: Monday – Sunday, with 1 day off per week

Accommodation: Staff accommodation provided

JOB SUMMARY

We are seeking a smart, proactive, and experienced Hospitality Manager to oversee the overall day-to-day operations of the business. The Manager will be responsible for staff supervision, customer satisfaction, operational efficiency, and ensuring that service standards are consistently maintained.

KEY RESPONSIBILITIES

• Oversee the day-to-day operations of the hospitality business.

• Manage, supervise, and coordinate staff across different functions.

• Ensure excellent customer service and a positive guest experience.

• Monitor staff attendance, performance, conduct, and productivity.

• Develop and manage staff schedules and daily work assignments.

• Handle customer complaints and resolve operational issues professionally.

• Ensure cleanliness, orderliness, and proper maintenance of the facility.

• Monitor inventory, supplies, and operational needs.

• Ensure company policies, procedures, and service standards are followed.

• Train, guide, and motivate staff to improve performance.

• Monitor daily sales and operational activities.

• Prepare and submit regular operational reports to management.

• Identify operational challenges and recommend practical solutions.

• Ensure smooth coordination between different areas of the business.

• Take responsibility for the overall performance and efficiency of the business.

• REQUIREMENTS & QUALIFICATIONS

• Minimum of OND/HND/BSc is an advantage.

• Previous experience in hospitality, hotel, restaurant, lounge, or related management is preferred.

• Previous supervisory or management experience is an advantage.

• Strong leadership and people-management skills.

• Excellent communication and customer service skills.

• Must be smart, proactive, organized, and responsible.

• Good problem-solving and decision-making abilities.

• Ability to manage multiple responsibilities effectively.

• Ability to work under pressure and in a fast-paced environment.

• Note: Only shortlisted candidates will be contacted.

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